License and ID Tech (HOURLY​/WAGE) - Position 03754

Title: License and  (HOURLY/WAGE) - Position 03754

State Role

Title:

Admin and Office Spec III

Hiring Range: $20.70 - $23.80

Pay Band: 3

Agency: Department of Motor Vehicles

Location: DMV Headquarters, Richmond, VA (LICENSE &  CENTER)

Agency Website: (Use the "Apply for this Job" box below)..gov

Recruitment Type: State Employee Only - E

This position is open to current State of Virginia employees only. The Department of Motor Vehicles is seeking to hire an hourly/wage License and  in the Driver License and  Center. This is a technical position in a high-volume DMV production unit responding to mail and telephone inquiries for service; responds to and provides guidance on routine and non-routine licensing inquiries to DMV Customer Service Center, in addition to other internal and external customers via telephone, written, and Internet correspondence.

Participates as required in program initiatives and activities designed to enhance work center processes, and to expedite production. This position is also responsible for determining an applicant’s eligibility for a Virginia’s driver’s license or a commercial driver’s license. Advises citizens of requirements in writing or by telephone and updates the automated records in a timely manner.

This position’s schedule is flexible, consisting of three 8-hour days and one 5-hour day between the hours of 8:30 a.m. – 5:30 p.m. for a total of 29 hours per week. Once fully trained, the 5-hour shift will be scheduled on rotating Saturdays from 8:00 a.m. – 1:00 p.m.

This is a wage position limited to working no more than 1,500 hours per agency during the 12-month period of May 1 – April 30, regardless of the hire date. The wage employment period resets on May 1 of the following year. All wage employees are limited to working no more than 29 hours per week on average over the 12-month period.

This wage position offers no state benefits.

The Virginia Department of Motor Vehicles (DMV), headquartered in Richmond, Virginia, serves approximately 6.2 million licensed drivers and  holders with over 8.4 million registered vehicles. In addition, DMV serves a wide array of businesses, including dealers, fuels tax customers, rental companies, driving schools, other state agencies, local governments, and non-profit organizations. DMV operates upon five fundamental core values:
Trustworthiness, Respect, Accountability, Integrity, and Teamwork (TRAIT). We don't just talk about our core values, we live them!

• Experience interpreting and explaining guidelines, regulations, policies, and procedures to customers
• Skilled in the use of personal computers, printers, scanners, copiers, multi-line phones, and the Microsoft Office Suite
• Ability to communicate courteously and effectively with others both orally and through written correspondence
• Ability to analyze records with attention to detail; collaborate with colleagues and management to make informed decisions
• Excellent interpersonal and customer service skills

Must be available to work Saturdays on a rotating basis and must be available to work until 5:30 on weekdays.

• Experience using DMV Systems (CSS)
• Experience in a work center setting, working with courts, driving schools, or other state/local government agencies

You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to "Your Application" in your account to check the status of your application for this position.

Selected candidate(s) will need to complete the I-9 Employment Eligibility Verification Form. DMV participates in E-Verify.

All applicants for employment must consent to a driver history and criminal background check. A fingerprint-based criminal history check will be required on selected applicant(s).

Submission of an online application is required. DMV does not accept applications, resumes, cover letters, etc. in any other format. When applying for jobs, please ensure your online application or resume is complete with duties and skills associated with your work experience as well as years of experience in order to properly assess your skills in the screening…