Customer Service​/Receivable Coordinator

Richmond, VA, USA •

BHM Ops Admin-Richmond Offc, Richmond, Virginia, United States of America

Posted Monday, March 29, 2021 at 4:00 AM

Lee Enterprise sis seeking a Customer Service / Receivable Coordinator with experience in Customer Service, Credit & Collections.
Job Responsibilities

• Processes credit applications from new customers and submits them to manager for determination of credit status.
• Maintains accurate account information in proprietary software (Mactive) including addresses, phone numbers, contact information and account status.
• Researches accounts with credit balances. Determines cause of credit balance and prepares documentation for refund or transfer according to department guidelines or validates application of credit to account.
• Provides accounting support to Advertising, including but not limited to invoice customer accounts as requested.
• Monitors collection status of bad debt accounts on a monthly basis, updating as needed.
• Respond to requests for credit references customers.
• Runs a variety of standardized reports for the credit manager and other designated persons.
• Reviews the data for completeness and correctness.
• Monitors credit queues in proprietary software (Mactive) as needed.
• Reviews new/pending orders and makes approval determinations based on credit status of account
• Provides administrative assistance to the credit manager and other members of the credit department
• Posts payments received from customers, accurately and timely.
• Resolves payment problems/ discrepancies in a timely manner
• Reconciles the cash receipts daily to ensure all is in balance and accounted for within the receiving and posting process.
• Answer inquires from customers and company personnel regarding payment applications.
• Return messages or inquiries for information requested in a timely basis.
• Place collection calls for specified past due accounts as directed.