Default Vendor Analyst

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Regular or Temporary:

Regular

Language Fluency: English (Required)

Work Shift: 1st shift (United States of America)

Please review the following job description:

Responsible for supporting the activities of third party default suppliers. Use established guidelines and strategies to make operational decisions.

Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.

• Responsible for documenting all collection efforts for each assigned account in the various collection system using appropriate codes and notes in accordance with established procedures.
• Offer/execute payment assistance and settlement programs for third party vendors based upon written policy guidelines.
• Communicate regularly with leadership on status of problem accounts in accordance with established procedures.
• Mitigate vendor risk by ensuring compliance with procedures, regulations and state laws. Prepare documents needed to pursue recovery actions and assign to third party vendors and support third party vendors by researching and gathering essential documents and information critical to the Default process.
• Process collateral releases and judgment satisfaction requests.

Required Qualifications:

• High school diploma or equivalent
• Basic computer skills
• Strong verbal and written communication skills
• Ability to perform in a fast paced, highly dynamic environment

Preferred Qualifications:

• Bachelor's Degree in a business‑related field
• Previous customer service, collection/recovery or lending experience

All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position. Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax‑preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full‑time or part‑time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays.

For more details on Truist’s generous benefit plans, please visit our Benefits site. Depending on the position and division, this job may also be eligible for Truist’s defined benefit pension plan, restricted stock units, and/or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non‑temporary position for which you apply, based on full‑time or part‑time status, position, and division of work.

Truist is an Equal Opportunity Employer that does not discriminate on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status, or other classification protected by law. Truist is a Drug Free Workplace.

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