Student Financial Services Specialist

Student Financial Services Specialist

As a Student Financial Services Specialist at Galen College of Nursing, you will provide information, guidance, and assistance regarding various types of financial assistance, including, but not limited to federal financial aid, state aid, workforce agencies, employer payments, and VA benefits, to facilitate the enrollment, persistence, and completion of students, consistent with the College's mission.

• Assist and guide active students throughout their program, including contacting current students about missing or incomplete documents, assisting them with completion of forms, reviewing financial aid applications for accuracy, ensuring eligible aid is packaged and disbursed timely, supporting students in the management of additional financing options, creating payment arrangements on term balances, and tracking and documenting completion of Exit Counseling.
• Provide continued support and education to students and their parents on topics related to Financial Aid, including Title IV Federal Financial Aid, eligibility, financial literacy, and loan repayment.
• Thoroughly document student communication in the student information system, including email, phone calls, text messages, and meetings.
• Assist in other phases of financial aid, enrollment, and student support, as necessary.
• Maintain confidentiality of students and student information, following guidelines by regulatory bodies such as FERPA, the Department of Education, and other accrediting agencies.
• Maintain current knowledge of college policies, processes, and relevant accreditation and regulatory requirements.
• Attend financial aid training, workshops and seminars, as necessary or requested by the College.
• Perform other duties as assigned.

• Education:
  
  Minimum of a bachelor’s degree. Equivalent experience in lieu of a degree will be considered.
• Experience:
  
  Experience working with Federal Financial Aid programs preferred; experience working with customer financial accounts preferred.
• Skills:
  
  Excellent written and oral communication skills; strong customer service skills; strong organizational skills and ability to prioritize and complete simultaneous projects while meeting deadlines; ability to maintain confidentiality and discretion at all times; teamwork and collaboration.
• Special
  
  Qualifications:
  
  Working knowledge of Microsoft Office products; ability to secure access to Department of Education websites (e.g., NSLDS, COD, CPS); no prior history of student loan default.
• Physical/Mental Demands & Work Environment:
  Ability to sit at a computer desk for eight hours each day; availability to work flexible schedule including some evenings and occasional weekends.
• Degree of Supervision:
  Minimal.

• Comprehensive medical coverage that includes prescription drug and behavioral health coverage and free telemedicine services.
• Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans, auto and home insurance, identity theft protection, legal counseling, long-term care coverage and more.
• Free counseling services and resources for emotional, physical, and financial well-being.
• 401(k) Plan with a 100% match on 3% to 9% of pay.
• Employee Stock Purchase Plan with 10% off HCA Healthcare stock.
• Family support through fertility and family building benefits with Progyny and adoption assistance.
• Referral services for children, elders, and pet care, home repairs, event planning, and more.
• Consumer discounts through Abenity.
• Retirement readiness, rollover assistance services, and preferred banking partnerships.
• Education assistance (tuition, student loan, certification support, dependent scholarships).
• Colleague recognition program.
• Time Away from Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence).
• Employee Health Assistance Fund offering free employee-only coverage based on income.

Galen College of Nursing is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment.