Enterprise Governance & Oversight, Principal Associate - Hybrid

Principal Associate, Risk Management - Hybrid

The Enterprise Payments Governance and Oversight team seeks a dynamic Principal Associate to define and implement the future of payments governance and oversight for the enterprise. The team operates within the Enterprise Payments organization of the Retail Bank and is responsible for the governance and oversight of end‑to‑end core payments functions for all payment types across the enterprise, including monitoring. In this role, you will develop solutions to remediate significant payments‑related challenges while also improving existing business‑as‑usual practices.

As the Principal Associate of Governance and Oversight (Monitoring & Infrastructure), you will design, implement, and manage cutting‑edge structural frameworks that ensure robust, scalable, and compliant payment risk procedures. You will translate enterprise strategies into immediate, high‑impact monitoring and reporting capabilities, serving as the central liaison with 1st and 2nd Line of Defense teams to ensure the payment ecosystem—covering Real‑Time Payments (RTP), ACH, and wire—is well governed for compliance and stability.

• Provide thought leadership and own day‑to‑day risk procedure oversight to shift from reactive to proactive risk identification in alignment with Enterprise Risk Management teams.
• Utilize Gen AI capabilities and automation tools to dramatically improve existing risk monitoring processes and drive operational efficiency.
• Define and oversee specialized risk management frameworks for Real‑Time Payments (RTP), ACH, and wire.
• Partner with 2nd Line of Defense teams to operationalize high‑impact risk mitigation activities within 1st Line workflows.
• Establish and maintain a comprehensive inventory of business processes that serve as the foundation for the Enterprise Risk Management framework.
• Spearhead ad‑hoc projects to enforce compliance and upgrade processes to meet enterprise policy requirements.

• Proven operational risk management background in financial services, including Issues & Event Management, Risk & Controls, and/or Cybersecurity/Technology Data.
• Deep analytical mindset with a passion for using Generative AI, agents, and automation to enhance risk monitoring efficiency and enable trend analysis.
• Exceptional communication and influencing skills, comfortable navigating complex organizational structures to collaborate and drive change across 1st and 2nd Line of Defense partners.
• Solid understanding of global payment processes, networks, and the regulatory environments that govern them.
• Project management skills with a keen eye for detail, proactively delivering against critical goals, identifying process gaps, and championing continuous improvements.

West Creek 5 (Richmond, VA) or Center 2 (McLean, VA). This role is Hybrid, with about half the working time spent in office and half working virtually.

• Associate’s Degree or equivalent military experience.
• At least 3 years of experience in risk management, audit, or governance.
• At least 2 years of compliance testing or monitoring.
• At least 5 years of banking or financial services experience.
• At least 5 years of experience supporting, partnering with, and interacting with internal and external stakeholders.

• Bachelor’s Degree.
• At least 4 years of experience in risk management, audit, or governance.
• At least 3 years of project management or process management experience.
• At least 2 years of experience in data management or data analysis.
• At least 6 years of experience supporting, partnering, and interacting with internal and external stakeholders.
• At least 3 years of experience working in payments.
• Accredited ACH Professional (AAP) certification or Accredited Payments Risk Professional (APRP) certification.

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

Minimum and maximum full‑time annual salaries for this role are listed below, by location. McLean, VA: $120,800 - $137,900. Richmond, VA: $109,900 - $125,400.

Capital One is an equal opportunity employer (EOE, including disability/veteran) committed to non‑discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug‑free workplace and will consider qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries.