Mortgage Collections Specialist II — Delinquent Accounts
Job in
Richmond, Henrico County, Virginia, 23214, USA
Listed on 2026-06-20
Listing for:
SunTrust Investment Services, Inc.
Full Time
position Listed on 2026-06-20
Job specializations:
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Finance & Banking
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Customer Service/HelpDesk
Job Description & How to Apply Below
Sun Trust Investment Services, Inc. in Richmond, VA is seeking an individual responsible for interacting with clients with delinquent accounts to maximize net value and minimize losses. The role involves handling inbound and outbound calls to negotiate payment arrangements and ensure proper adherence to bank policies and guidelines.
The ideal candidate has three or more years of client-facing experience, preferably in a call center setup. A high school diploma is required. The position includes a 5-day in-office expectation and offers hours from 1 PM to 10 PM Mon-Thu and 11 AM to 8 PM on Fridays.
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