Student Account Specialist

Working Title:

Student Account Specialist

Position Title:

Education Support Spec II
Role Code: 29143-SW
FLSA:
Nonexempt
Pay Band: 03
Position Number:
Agency:
Virginia Highlands Community College
Division:
Virginia Highlands Community College (Div)

Work Location:

Washington - 191
Hiring Range: minimum $38,000, commensurate upon experience
Emergency/Essential Personnel:
No
EEO Category: 2-Professionals
Full Time or Part Time:
Full Time
Telework options:
No (subject to change)
Bilingual or multilingual skill requirement or preference:
No

Work Schedule:

8:00 am – 5:00 pm
Sensitive Position:
No

Job Description:

Not provided

The Student Account Specialist is responsible for delivering exception customer service, maintaining accurate student account records, and processing revenue and receivable transactions in accordance with policies set by the Commonwealth of Virginia, the Virginia Community College System (VCCS) and Virginia Highlands Community College.

• Student Account Management:
  Works closely with Financial Aid staff each semester to process aid payments for tuition and fees, balance checks and bookstore charges. Prepare student invoices for tuition and fees. Prepare student backout list and schedules backout process. Responsible for Student Financial System table set up prior to each semester.
• Funds Management:
  Collect, process, and balance State and Federal funds, ensuring all receipts are properly credited to the appropriate funds and accounts.
• Financial Aid & Third-Party Billing:
  Handle all financial aid processing, including sponsor invoicing, applying payments (including Chapters 31 & 33) and promptly update student accounts.
• Financial Reconciliation & Reporting:
  Reconcile financial aid, third-party billing and general accounting transactions by performing regular balancing between disbursement reports to the general ledger, investigate variances, and resolve discrepancies to maintain the integrity of financial data. Collaborate with VCCS on 1098-T testing and distribution.
• Nelnet Coordination:
  Collaborate with Nelnet (Student Loan servicing provider) to manage student payment plans, resolve issues related to expired refund checks, and ensure accurate processing and posting of payments in a timely manner.
• Customer Service:
  Answer direct phone calls; communicate regularly with internal and external customers using strong verbal and written communication skills to address questions regarding financial processes or concerns.
• Student Support:
  Assist students with inquiries related to tuition, billing, and payments, providing accurate guidance and support.
• Office Support:
  Provide backup coverage for the business office cashier and assist with additional duties as needed to support daily operations.

May be required to perform other duties as assigned. May be required to assist the agency or state government generally in the event of an emergency declaration by the Governor.

• Demonstrated ability to research, analyze, reconcile and evaluate financial and operation data.
• Demonstrated ability to reconcile financial transactions, research discrepancies, and ensure date integrity across financial and student information systems.
• Demonstrated advanced computer skills, including effective use of Microsoft Office Suite, including Excel, Word and Outlook.
• Demonstrated proficiency in cash handling, basic math, and data processing while ensuring compliance with state rules and regulations.
• Demonstrated ability to communicate effectively and professionally with customers, colleagues, and cross-functional teams.
• Demonstrated experience with strong organizational and multitasking skills to manage competing priorities to meet deadlines in line with academic and fiscal cycles.
• Preferred – associate’s degree in a related field or equivalent work experience.

• Operation of a State Vehicle:
  Yes
• Supervises Employees:
  No
• Required Travel:
  Yes
• Required Travel Distance: 30 miles
• Required Travel Type:
  In State

Posting Number:
Recruitment Type:
General Public - G
Vacancies: 1
Position End Date (if temporary): N/A
Job Open Date:…