Principal Associate, Project Manager- Small Business Bank Marketing

As part of the Small Business Bank Marketing Team, you will function as a Principal Associate Marketing Project Manager, whose primary responsibility is to ensure error‑free delivery of marketing campaigns or customer servicing communications via email and direct mail. You will need to gain a basic understanding of Capital One’s Small Business Bank products, features, services, etc., to help navigate the business needs as they relate to timely delivery of servicing communications or marketing campaigns.

You will partner with other resources including Business Analysts, Brand Associates, Data Analytics, PR, Legal, Compliance, Risk, etc. to ensure deliverables and timelines are met. You will work with smart, talented people who will challenge you to excel. You will be rewarded for your passion and your achievements.

• Work on small to medium/large-scale complex, cross-departmental projects that have a direct impact on the company.
• Drive cross-functional projects based on defined priorities; ensure scope of deliverables, timelines and budget are met; identify risks and issues and mitigate and/or escape as needed; manage complex up and downstream project impacts.
• Plan, design, manage and execute project plans to ensure delivery. This activity includes management through feasibility, design, planning and implementation.
• Leverage problem solving skills to ensure project plans deliver on intent and maintain key project documentation.
• Conduct regular meetings with the project team. Document progress and report to stakeholders on project status.
• Partner with project customers to provide strategic and tactical thought partnership to effectively drive project delivery.
• Forge relationships with key stakeholders to ensure delivery of commitments.
• Identify ways to improve and streamline business processes.

• Display a self-starter approach to taking on work.
• Exhibit a proven track record of project management, bringing the ability to quickly put structure in place to manage the work.
• Demonstrate outstanding communication and partnership skills which are essential for interacting and communicating with key stakeholders across all levels to manage, inform, and influence outcomes.
• Demonstrate organizational agility to adapt to changing demands.
• Display strong consulting and collaboration skills.

• High School Diploma, GED, or equivalent certification.
• At least 4 years of Project Management experience.
• At least 4 years of Email and Direct Mail execution experience in Marketing or Servicing.

• Bachelor’s Degree or Military experience.
• 5+ years of Direct Marketing experience.
• PMP, Lean, Agile or Six Sigma certification.
• 3+ years of Salesforce Marketing Cloud experience.
• 3+ years of Adobe Workfront experience.

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

Minimum and maximum full‑time annual salaries for this role are listed below, by location:

• Richmond, VA: $109,900 - $125,400 for Principal Project Manager.
• (Other locations salary ranges are associated with their respective locations.)

This role is also eligible to earn performance‑based incentive compensation, which may include cash bonus(es) and/or long‑term incentives (LTI). Incentives could be discretionary or non‑discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well‑being. Eligibility varies based on full or part‑time status, exempt or non‑exempt status, and management level.

No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non‑discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug‑free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries.

For accommodations, contact Capital One Recruiting at 1‑800‑304‑9102 or via email at Recruitin All information provided will be kept confidential.

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Capital One Financial is made up of several different entities. Positions posted in Canada are for Capital One Canada, in the United Kingdom for Capital One Europe, and in the Philippines for Capital One Philippines Service Corp. (COPSSC).