EVA Collections Specialist - P0193

eVA Collections Specialist - P0193

Do you have experience providing customer care in a billing, delinquent accounts, or a collections environment?

Are you looking for a fulfilling career with the Commonwealth?

Apply to be an eVA Collections Specialist!

Title:

eVA Collections Specialist - P0193

State Role

Title:

Prog Admin Specialist II

Hiring Range: $57,000 - $65,000

Pay Band: 5

Agency:
Department of General Services (DGS)

Location:

Richmond, Virginia

The DGS Division of Purchase and Supply (DPS) is seeking a eVA Collections Specialist to assist in the timely collection of eVA fees from agencies and vendors! The eVA Collections Specialist will provide superior value-added service to DPS customers consistent with the public's charge, professional standards, ethical principles and legal requirements essential to their expectations of quality, delivery and cost.

Job duties include, but are not limited to:

• Research, resolve, and close Level II eVA customer care issues prior to the vendor's next billing cycle via live calls, voice mails, emails, and physical mail. Record and update issues in the eVA Customer Care issue tracking system (Issue Trak) promptly.
• Prepare and send monthly collection letters to delinquent vendors using a mail merge format as directed by eVA Billing and Collections Manager. Once the balance is paid, authorize the reinstatement approval and assign to Vendor Support.
• Enter all identified delinquent eVA accounts into Integrated Revenue Management System (IRMS) for Debt-Set-Off (DSO). Maintain delinquent account lists, and create and send Dunnings letters as directed by the Billing & Collections Manager.
• Assist vendors who have a pending or have a collection notice issued against them with any fee disputes or MOA acceptance issues on their account.
• Maintain all accounts filed within IRMS by checking daily for matches, certify matches and finalize all claims.
• Creating, updating and maintaining all bankruptcy accounts and OAG files. This includes working with DGS Fiscal to record any approved write offs received from the OAG's office.
• Assist Billing & Collections Manager with the yearly refiling of all DSO claims within the IRMS system.

This position will be located in Richmond, Virginia and is eligible for a hybrid telework schedule telework up to 2 days/week after 6 months of satisfactory performance and completion of an approved telework agreement.

We've got great benefits!

DGS offers excellent health benefits at affordable pricing, pre-tax spending accounts, paid life insurance, paid Short- and Long-Term Disability benefits, paid holidays, vacation, and other leave benefits, wellness programs, and a state retirement plan with options for tax-deferred retirement savings including employer matching. Additionally, supplemental bus passes, ride share, or parking are available and DGS is a qualifying employer for the Public Service Loan Forgiveness Program.

Minimum Requirements

• Experience providing customer care in a billing, delinquent accounts, or a collections environment.
• Experience performing maintenance on customer accounts.
• Basic knowledge of accounting and debt collection procedures.
• Advanced skills with office automation products such as Microsoft Office Suite (Word, EXCEL, Outlook, and web browsers).
• Strong data analysis skills relating to collection and billing account management.
• Ability to interpret and understand impacts of procurement policy and procedures to system functions.
• Excellent customer service skills and experience with conflict management and handling difficult escalated customer situations.
• Skilled in multi-tasking and strong organizational skills; monitoring, assigning, and addressing customer inquiries while balancing priorities of other assigned workloads.
• Excellent communication skills resulting in positive, helpful oral and written communications with user agencies, vendors and fellow employees.
• Ability to function independently.
• Strong and demonstrated interpersonal skills and problem-solving abilities.

Sponsorship will not be provided for this position now or in the future. Confirmation of eligibility to work will be required at time of hire.

Additional Considerations

• Virginia Contracting Associate (VCA) certification.
• Knowledge of Commonwealth regulations, policies, and guidelines related to debt collection.
• Experience in procurement.
• Experience with contracting laws and standards, including the Agency Procurement & Surplus Property Manual (APSPM).
• Experience using help desk call logging systems or issue tracking software to manage and resolve inquiries.
• Experience with eVA Procurement software.
• Experience with Virginia Tax's Integrated Revenue Management System (IRMS).

Special Instructions

The online state application must contain all required information and fully respond to questions to be considered for this job opportunity. Please be sure that all of your relevant qualifications and considerations are specifically addressed in your submitted application.

Online applications should be submitted via…