Relationship Banker - Richmond East Market - Richmond Area

Job Description

This role is responsible for engaging clients in the lobby to educate and assist with conducting transactions through self‑service resources such as mobile banking, online banking, or ATM.

• Accurately and efficiently process cash transactions for clients as needed.
• Engage with clients in deep conversations to understand their financial and life priorities and connect them to solutions that meet their goals.
• Execute the bank's risk culture and strive for operational excellence.
• Build and nurture strong client relationships.
• Follow established processes and guidelines to do what is right for clients and the bank, adhering to all applicable laws and regulations.
• Grow business knowledge and network by partnering with experts in small business, lending, and investments.
• Manage financial center traffic, appointments, and outbound calls effectively.
• Drive the client experience.
• Manage cash responsibilities.

• Strong work ethic, highly motivated self‑starter with intense focus on results.
• Collaborative skills, ability to build and nurture strong relationships.
• Passion, commitment, and drive to deliver an experience that improves clients’ financial lives.
• Confidence in identifying solutions for new and existing clients based on their needs.
• Effective communication and confidence engaging all clients.
• Ability to learn and adapt to new information and technology platforms.
• Comfortable educating clients on how to conduct simple banking transactions through self‑service technologies (ATM, online banking, mobile banking).
• Strong critical thinking and problem‑solving skills.
• Strict adherence to established processes, guidelines, laws, and regulations.
• Efficient time and capacity management.
• Result‑oriented while acting in the best interest of the client.
• Availability to work weekends and/or extended hours, including possible scheduling at any financial center location within a reasonable distance.

• Experience in financial services and knowledge of the industry, products, and solutions.
• One year of successful sales experience in a salary‑plus‑incentive environment with individual sales goals.
• Six months of cash handling experience.
• Bachelor's degree or business‑relevant Associate’s degree (business management, business administration, or finance).

• Adaptability
• Business acumen
• Customer and client focus
• Oral communications
• Problem solving
• Account management
• Client experience, branding, client management, client solutions, advisory
• Relationship building
• Business development, pipeline management, prospecting
• Referral identification and management

High School Diploma / GED / Secondary School or equivalent

Shift: 1st shift (United States of America)

Hours per week: 40

Hourly pay: $25.00 – $26.77, based on experience, education, and skill set. Predictable pay.

Compensated with a base salary and not incentive eligible.

Benefits:
Industry‑leading benefits, paid time off, resources and support to employees for physical, emotional, and financial well‑being. Benefits eligible.

Pay transparency:

We are an equal opportunity employer and value diversity in our workforce.