Senior Risk Specialist | Retail Bank

Senior Risk Specialist | Retail Bank

The Conduct Risk and Sales Practices Program team supporting the Retail Risk MPG (Monitoring, Process, & Governance) mission is a passionate and dynamic team of risk professionals focused on enhancing the risk profile of our Retail Bank and Premium Products business through execution of certain mission‑critical risk, process, and control programs.

We are seeking an inquisitive and organized team player to join us as Senior Risk Associate. As part of this horizontal 1st Line risk management function, this associate will have the unique opportunity to become a subject matter expert in the processes and controls across specific business areas within our Retail Bank, Premium Products, Capital One Shopping and Enterprise Payments organization.

Day‑to‑day, this associate will be working with select business, Compliance, Human Resources and Risk stakeholders to consult and engage on various associate conduct risk and sales practice monitoring activities as well as participate in other related associate conduct or sales culture consultation and improvement initiatives.

• Assist in the execution of compliance monitoring program activities to identify potential associate conduct concerns
• Analyze certain data to identify associate misconduct and sales practice trends
• Convey complex ideas and data analysis through written and verbal communication confidently to various operational and compliance stakeholders
• Support management in various conduct risk and sales culture practices including assisting with certain risk assessments for Senior Management
• Help with the identification and resolution of operational issues impacting customers stemming from process breakdowns or other problems while developing permanent corrective actions
• Identify control gaps and proactively identify opportunities for process improvement
• Partner with Retail Banking and Premium Product groups to help document policies, processes, standards, and procedures to facilitate/demonstrate compliance with laws and regulations
• Proactively identify control enhancements and drive requirement gathering
• Work autonomously and consistently deliver results in an efficient and timely manner

• At least 1 year of Process Management experience
• At least 1 year of experience in Risk Management, Audit, Regulatory Compliance or Banking Operations
• At least 2 years of experience in Retail Banking or Financial Services
• At least 2 years of experience with GSuite and Microsoft Office

• 2+ years of experience in Project or Process Management
• 2+ years of experience in Controls Testing or Risk Management
• 1+ year of experience in Change Management
• 1+ year of experience supporting, partnering and interacting with internal business clients

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

• McLean, VA: $96,500 - $110,100 for Sr. Risk Associate
• Richmond, VA: $87,700 - $100,100 for Sr. Risk Associate

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well‑being. Eligibility varies based on full or part‑time status, exempt or non‑exempt status, and management level. This role is eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI).

The role is expected to accept applications for a minimum of 5 business days. No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non‑discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug‑free workplace.

Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law;
San Francisco, California Police Code Article 49, Sections ;
New York City’s Fair Chance Act;
Philadelphia’s Fair…