Consumer Credit Supervisor

Locations:
Western Region, Richmond, BC or Mississauga, Ontario

Job Schedule:

Full-time, (Remote
- Western Region, Richmond / Hybrid
- Mississauga)

Education Requirement:
Bachelor's degree
in Business Administration, Finance, Commerce, Economics, Accounting, or a related field

Sponsorship:
No

Come Drive Innovation with Us.

We are currently looking for a Consumer Credit Supervisor to join our team in Western Region, Richmond, BC or Mississauga, Ontario
.

Job Summary –
The Credit Supervisor, Western Region is responsible for leading and overseeing the daily operations of the credit adjudication team supporting Nissan Canada Finance and Infiniti Financial Services dealer networks across Western Canada. This role ensures consistent and sound credit decisioning, adherence to company policies and risk appetite, exceptional dealer service, and achievement of departmental performance objectives.

The position provides leadership, coaching, and development to Credit Analysts while managing workflow, escalations, and complex credit transactions. The Credit Supervisor serves as a key liaison between Credit, Sales, Funding, Risk, Collections, and dealer partners to ensure efficient processing of retail, lease, and commercial credit applications while balancing portfolio growth with prudent risk management.

The role is accountable for maintaining high standards of credit quality, operational efficiency, compliance, and customer experience. Success in this position is demonstrated through strong portfolio performance, timely credit decisions, achievement of service-level targets, employee engagement and development, effective stakeholder management, and consistent support of the organization's strategic business objectives.

• Maintain a high-quality credit portfolio through effective risk assessment and policy adherence.
• Deliver timely and consistent credit decisions that support dealer and customer satisfaction.
• Lead, coach, and develop a high-performing team of Credit Analysts.
• Achieve service level agreements (SLAs), productivity, and quality targets.
• Ensure compliance with internal policies, regulatory requirements, and audit standards.
• Foster strong partnerships with dealer partners, Sales, Risk, Funding, and other business stakeholders.
• Support portfolio growth while balancing credit risk and operational efficiency.
• Identify and implement process improvements that enhance effectiveness and customer experience.

• Lead the daily operations of the Western Region Credit team to ensure timely, consistent, and policy-compliant credit adjudication decisions.
• Supervise
  and support Credit Analysts by providing direction, guidance, and assistance with complex credit applications and exception requests.
• Coach team members through regular feedback, performance management, training, and development activities to enhance individual and team effectiveness.
• Monitor application volumes, workflow distribution, service levels, and productivity metrics to ensure operational objectives are achieved.
• Review
  and approve credit decisions within delegated lending authority while ensuring adherence to company credit policies and risk appetite.
• Evaluate
  complex retail, lease, commercial, and exception transactions to balance portfolio growth objectives with prudent risk management practices.
• Ensure
  compliance with internal policies, regulatory requirements, audit standards, and established operational controls.
• Partner
  with Sales, Funding, Collections, Risk, Customer Service, and other stakeholders to resolve issues, improve processes, and support business objectives.
• Develop
  and maintain strong relationships with dealer partners by providing timely responses, credit guidance, and professional support.
• Resolve
  escalated dealer, customer, and internal stakeholder concerns in a manner that protects company interests while maintaining positive business relationships.
• Analyze
  portfolio trends, credit performance indicators, and operational metrics to identify risks, opportunities, and areas for improvement.
• Recommend
  process improvements, policy enhancements, and operational efficiencies that improve service delivery and strengthen credit quality.
• Communicate
  credit policies, procedures, and business initiatives to team members and dealer partners to ensure consistent understanding and execution.
• Support
  the implementation of new programs, products, systems, and strategic initiatives within the credit function.
• Conduct
  quality reviews of credit decisions and documentation to ensure consistency, accuracy, and adherence to established standards.
• Prepare
  management reports, operational updates, and portfolio analysis to support leadership decision-making.
• Manage
  staffing, scheduling, and resource allocation to ensure adequate coverage and effective workload management across the region.
• Promote
  a culture of accountability, collaboration, customer focus, and continuous improvement within the credit team.
• Identify
  emerging credit, operational, and…