Post Closing TRID Quality Assurance Manager

Job Title

Oversee and monitor the ML TRID Quality Assurance Analysts in the day to day operations for ensuring compliance with all regulatory, investor and bank policy guidelines governing Retail and Home Mortgage Direct (HMD).

Essential Duties and Responsibilities:

• Manage a skillful complex team accountable for safeguarding compliance, preparation and accurateness analyses of mortgages (Retail and HMD) for adherence to all investors, insurers, federal regulations and Truist.
• Provide leadership, coaching, motivation, training and direction to teammates as well as diplomacy to work with management across business units.
• In depth knowledge of TRID regulation, compliance and bank policies to ensure accuracy and completeness of associates work to eliminate any bank risk.
• Monitor pipeline volume to ensure any clerical, numerical and/or tolerance defects are resolved by issuing a corrective Closing Disclosure and/or refund to Borrower within regulation timing.
• Perform root-cause analysis based on trends and feedback provided from staff to partner with appreciate line of business (LOB) to coach and train to reduce and eliminate any bank monetary risk.
• Proactively escalate any problems and stay current on all pertinent product guidelines, processes, government regulations and industry compliance best practices.
• Evaluate and manage policies and procedures as well as system functionality to make modifications as needed.
• Engage regulatory auditors throughout onsite and off-site audits conducted by but not limited to, the CFPB, the GSEs, HUD and numerous state regulatory auditors.
• Oversees Post-Closing functions such as Quarterly Share-Point user access reconciliation;
  Weekly pipeline controls for TRID and Branch Review & manage reports, Check Reconciliation.
• Provide Post-Closing management support to offshore vendor. Functions include but are not limited to:
  Staff Meetings;
  Continuous Improvement training; quality results; billing and reconciliation;
  Monthly contractors report;
  Create/Modify/Terminate contractors;
  Onboarding; 6 months contractors extensions; ARS approvals for RESPA Tool/Share-Point; TRAC attestation; TRAC/ARS/ETRM System Access Approvals.

Qualifications:

• Bachelor's degree or equivalent education and related training
• Eight or more years of regulatory compliance experience pertaining to loan estimates, re-disclosure requirements for change of circumstance and/or closing disclosures.
• Five years or more in a supervisory role managing a minimum of eight or more associates
• High level of awareness of all pertinent regulations and laws relating to consumer/residential mortgage lending.
• FHA/VA/USDA/CP and Government DAP program experience
• Knowledge of regulatory changes, compliance requirements, investor and loan program guidelines

Other

Job Requirements /

Working Conditions:

Sitting/Standing/Walking/Bending/Lifting ? Sitting (if checked, indicate frequency) Constantly (More than 50% of the time)? Standing (if checked, indicate frequency) Choose an item. ? Walking (if checked, indicate frequency) Choose an item.? Bending (if checked, indicate frequency) Choose an item.? Lifting (if checked, indicate pounds) Choose an item.? Visual / Audio / Speaking Able to access and interpret client information received from the computer and able to hear and speak with individuals in person and on the phone.

? Manual Dexterity / Keyboarding Able to work standard office equipment, including PC keyboard and mouse, copy/fax machines, and printers.? Availability Able to work all hours scheduled, including overtime as directed by manager/supervisor and required by business need. ? Travel (Must select one) Up to 25%

General Description of Available Benefits for Eligible Employees of Truist Financial Corporation:
All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position. Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays.

For more details on Truist's generous benefit plans, please visit our Benefits site . Depending on the position and division, this job may also be eligible for Truist's defined benefit pension plan, restricted stock units, and/or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work.

Truist is an Equal Opportunity Employer that does not discriminate on the basis of race, gender, color, religion, citizenship or national origin, age,…