Senior Manager, Credit Card Compliance

• Perform a key second-line-of-defense risk management role supporting compliance with applicable laws and regulations
• Advise US Card Customer Servicing and Strategy teams as a credit card compliance subject matter expert
• Partner with business leaders to integrate compliance risk into business strategy and growth initiatives
• Provide proactive advice on new and revised products and processes
• Provide guidance on regulatory requirements, policies, standards, procedures, controls, and monitoring
• Identify internal and external risks and guide remediation, escalation, and subject-matter-expert facilitation
• Maintain expertise in applicable laws and regulations, including Regulation Z, Regulation B, FCRA, and UDAAP
• Perform and review control assessments
• Evaluate Internal Audit, regulatory examination, and self-identified issues and events for compliance impacts
• Provide effective challenge and guidance on compliance risks through interactions and forum engagements
• Advise on new products, process development, controls, monitoring, remediation, corrective actions, and regulatory changes
• Assist with development and maintenance of the Compliance Program, including monitoring, reporting, and training
• Perform UDAAP validations and reviews
• Participate in compliance testing and third-party compliance activities
• Capture, maintain, analyze, and interpret compliance data
• Participate in governance activities, including Compliance Requirements, Compliance Risk Assessments, Business Change Management (LAUNCH), and Issue and Event Management
• Participate in Monthly Business Reviews, Quarterly Compliance Reviews, and other senior leadership reporting
• Travel to various Capital One locations as necessary

• Bachelor’s Degree or military experience
• At least 5 years of experience in Compliance, Risk Management, Audit or Legal
• At this time, Capital One will not sponsor a new applicant for employment authorization for this position
• Preferred: 7+ years of experience in Compliance, Risk Management, Audit or Legal
• Preferred:
  Master’s Degree or Juris Doctor
• Preferred: CRCM, ACAMS, or CIPP compliance certification
• Preferred:
  Strong knowledge of Credit Card Operations, Servicing, Systems or Platforms

Demonstrates expertise in compliance risk management, regulatory requirements, and credit card operations, with a strong focus on integrating compliance into business strategies and growth initiatives. Proficient in conducting compliance assessments, providing guidance on regulatory changes, and maintaining compliance programs.

• Compliance Risk Management
• Regulatory Requirements Expertise
• Credit Card Operations Knowledge
• Compliance Program Development
• Compliance Certification (CRCM, ACAMS, CIPP)

• Risk Management
• Compliance Assessment
• Regulatory Compliance
• Control Assessment
• Data Analysis
• Compliance Testing
• Remediation Guidance
• Policy Development
• Monitoring Procedures
• Audit Evaluation

• Advisory Skills
• Effective Communication
• Collaboration
• Problem Solving
• Leadership

• CRCM
• ACAMS
• CIPP

• Regulation Z
• Regulation B
• FCRA
• UDAAP
• Compliance Program
• Business Change Management
• Governance Activities
• Internal Audit
• Risk Assessments
• Credit Card Servicing