Financial Operations Recovery Specialist II

Location: Virtual:
This role enables associate to work virtually full-time, with the exception of required in-person training sessions, providing maximum flexibility and autonomy. This approach promotes productivity, supports work-life integration, and ensures essential face-to-face onboarding and skill development. Please note that per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless an accommodation is granted as required by law.

• Discovery, validation, recovery, and adjustments of claims over payments.
• Audit paid claims for over payments using systems-based queries, specialized reporting, or other research.
• Handle complex issues such as coordination of benefits, Medicare, and medical policies.
• Collaborate with staff from other departments to ensure customer satisfaction.
• Work with contract managers to identify and correct contractual issues when applicable.
• Perform collection activities to recover over payments and maintain unprocessed cash, accounts receivable processes, and all other cash applications as required.
• Research voluntary refunds for accuracy.
• Maintain accurate balancing of all accounts.

• High school diploma or equivalent and a minimum of 2 years of claims processing and/or customer service experience; or any combination of education and experience that provides an equivalent background.

• Experience with Commercial Pre Pay on WGS; WGS/CI&W experience is strongly preferred.
• TS Home and/or Host experience preferred.
• Claim Adjustment experience preferred.
• Demonstrated ability to work independently, prioritize workload, and take ownership of daily deliverables with minimal supervision.
• Strong ability to read, interpret, and accurately apply documented policies, procedures, and processing steps to ensure compliant, consistent outcomes.
• Flexibility to shift between work types (queues, outreach, research, corrections) and adapt quickly to changing priorities while maintaining production and quality standards.
• High attention to detail and accuracy when reviewing financial information, resolving discrepancies, and documenting actions in required systems.
• Effective time management and organization skills to meet deadlines and service-level expectations in a high-volume environment.

Elevance Health only accepts resumes for compensation from agencies that have a signed agreement with Elevance Health. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health.

Who We Are

Elevance Health is a health company dedicated to improving lives and communities – and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve.

How We Work

At Elevance Health, we are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associates. Our values and behaviors are the root of our culture. They are how we achieve our strategy, power our business outcomes and drive our shared success - for our consumers, our associates, our communities and our business.

We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.

Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least once per week, and potentially several times per week. Specific requirements and expectations for time onsite will be discussed as part of the hiring process.

The health…