Dispute Resolution Specialist

Title: Dispute Resolution Specialist

State Role

Title:

Dispute Resolution Specialist

Hiring Range: $50,000-$51,500

Pay Band: UG

Agency: Attorney General & Dept of Law

Location: Office of the Attorney General

Agency Website: https://(Use the "Apply for this Job" box below)./

Recruitment Type: General Public - G

This individual will utilize alternative dispute resolution (ADR) skills to assist consumers and businesses in the resolution of consumer complaints that do not allege violations of law. Duties include resolving disputes between consumers and businesses through use of appropriate ADR methods, including facilitation, conciliation, and mediation; managing assigned caseload in an effective and efficient manner; and providing consumer education where appropriate.

This individual will report to the Manager of the Dispute Resolution Unit and collaborate with other members of the Consumer Protection Section, including attorneys and investigators. Routine interaction with state/federal officials, businesses, and the general consuming public is required.

• Qualified candidates should have knowledge and experience in customer service, consumer protection laws, and ADR techniques; well-developed oral and written communication skills; and demonstrated success and experience in the resolution of complaints using ADR methods.
• Candidates also should have a proven ability to work efficiently in a fast-paced environment and to interact effectively with a diverse workforce and the general public.
• Proficiency using personal computers is required, and a solid working knowledge of Microsoft Word, Excel, and databases is preferred.

• Preferred candidates will possess a B.A. or B.S. college degree in business administration, public administration, political science, government, economics, or a related field; or the equivalent combination of experience, training, and education in ADR.
• Although Supreme Court of Virginia certification in General District Court mediation is not required, successful candidates must be willing to obtain General District Court mediation certification within two years of employment and maintain this certification.

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter, previously known as COD, provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter.

Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022
- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.