Emergency Communications Officer

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This is an EXCITING time to Join the City of Richmond! We are committed to nurturing talent, fostering growth opportunities, and building strong connections within our workforce. As we continue to make strides to becoming the employer of choice, we are thrilled about the below employee benefit enhancements:

• Virginia Retirement System (VRS)
• Language Incentive
• Referral Bonus
• Tuition Assistance Program

The City of Richmond Department of Emergency Communications is currently seeking qualified and dedicated candidates to fill several entry-level and experienced 9-1-1 Emergency Communications Officer positions to be a critical and integral part of accomplishing the public safety mission for the City of Richmond! Emergency Communications Officers work in a fast-paced, high call volume 9-1-1 operations center. The department is seeking candidates who have the ability to multi-task, maintain an efficient and calm demeanor in handling stressful situations, and follow city, state, and federal policies.

The 9-1-1 center is open 365 days a year, 24 hours a day. Available work schedules include twelve-hour day or overnight shifts, which includes weekends and holidays. As part of a Uniformed Operations, employees may be required to wear appropriate uniforms.

The Emergency Communications Officer position is part of the City of Richmond’s broadband program that provides career progression through acquiring experience and specific skill sets!

This is an essential position, which requires the selected candidate to report to work for emergency and on-call duty in response to inclement weather/natural disasters.

This position requires working overtime, including weekends, nights, and holidays as necessary.

• Receiving and prioritizing all incoming calls and texts to the 911 Operations Center (9-1-1 calls, emergency, and non-emergency calls received from citizens and allied agencies requesting service or information) while entering information into computer-aided dispatch system;
• Dispatching and coordinating public safety responses ranging from routine to critical; monitoring multiple radio frequencies; relaying emergency and non-emergency information to public safety personnel in the field;
• Performing data entry, word processing, and related duties as assigned.

• High School Diploma or GED
• A minimum of one year of communications or dispatch experience or two years of related experience
• An equivalent combination of training and experience (as approved by the department) may be used to meet the minimum qualifications of the classification

• At least one year of experience in fast-paced customer service environment
• Strong verbal and written communication and listening skills
• At least one (1) year experience in a 9-1-1 environment
• Two-way radio and or communications experience

• Incumbents must pass an initial skills assessment, and as assigned, are required to be VCIN/NCIC certified. Incumbents must pass a critical skills examination and a suitability assessment.
• Incumbents must pass an extensive background investigation to include local, state, and federal criminal history checks, medical screening, psychological evaluation, and polygraph examination.
• The emergency center is open and staffed 24 hours a day, 365 days a year. As assigned, incumbents must be available to work:
• Day, evening or midnight shifts
• Up to a 12-hour regular shift
• Weekday and weekends
• Holi…