Residential Manager​/DD

Village Behavioral Health (VBH) is a licensed behavioral health organization providing residential facilities and behavioral health crisis intervention services. Our mission is rooted in the belief that it takes a village to foster healing, stability, and recovery. We are dedicated to delivering high quality, person-centered, trauma‑informed care to individuals with intellectual and developmental disabilities along with those experiencing behavioral health crises throughout Virginia.

The /DD House Manager serves as the first‑line supervisor responsible for the daily operations of the residential home – ensuring the health, safety, rights, and overall well‑being of individuals receiving /DD Waiver services. The position also provides direct supervision, coaching, and performance management for Direct Support Professionals (DSPs); ensures service delivery in accordance with DBHDS licensing regulations, DMAS/DD Waiver requirements, and agency policies;

and maintains full compliance with all documentation, staffing, and person‑centered service standards.

House Managers typically work Monday‑Friday 8:00am‑4:30pm and must be available on an on‑call basis (including weekends and holidays) for house needs such as shift coverage, responding to escalated matters, etc.

• Ensure all supports are delivered in accordance with the Individual Support Plan (ISP), provider‑specific plans, Safety Plans, medical orders, and DD Waiver requirements.
• Ensure daily documentation is completed accurately, person‑centered, and within required timelines.
• Monitor staff implementation of goals, protocols, behavior plans, risk mitigation strategies, and community integration activities.
• Ensure service delivery aligns with all DBHDS licensing regulations, HCBS requirements, and internal agency policies.
• Maintain readiness for DBHDS licensing reviews, QMR/DMAS utilization reviews, and internal audits.
• Serve as first‑line supervisor for DSPs, providing coaching, oversight, and corrective guidance.
• Manage to ensure adequate staffing coverage and approve timesheets.
• Ensure all DSPs maintain compliance training and follow up accordingly to keep staff within compliance to work.
• Conduct performance evaluations, file reviews, and ongoing competency checks.
• Provide on‑call support as needed and respond to emergent issues in the home.
• Ensure all health and safety protocols are followed, including infection control, medical appointment follow‑up, and environmental safety.
• Oversee medication administration practices, MAR accuracy, and ensure staff compliance with delegated nursing requirements.
• Respond to incidents, complete incident reports, and ensure timely submission to internal QA.
• Ensure home cleanliness, organization, hazard‑free environment, and proper food storage.
• Ensure individuals’ rights, choices, autonomy, and dignity are upheld at all times.
• Ensure community activities are meaningful, documented, and aligned with person‑centered planning.
• Collaborate with Support Coordinators, families, nurses, and clinical team members to address ISP changes or concerns.
• Maintain household budgets and receipts documentation.
• Oversee grocery inventory, personal supplies, and tracking systems.
• Ensure vehicles are maintained, clean, inspected, and documentation logs are accurate.
• Conduct weekly home walkthroughs and compliance checklists.

• Minimum of 4 years’ experience working with individuals with developmental or intellectual disabilities.
• Minimum 1 year of supervisory or shift‑lead experience in residential or community‑based services.
• Valid driver’s license with acceptable driving record and reliable transportation.
• Strong knowledge of DBHDS licensing regulations, HCBS requirements, and DD Waiver service expectations.
• Ability to complete and maintain all state‑required trainings (CPR/FA, behavior management, medication administration if required).
• Strong written documentation skills and proficiency with electronic health records.
• Strong crisis management, decision‑making, and conflict resolution skills.
• High school diploma or equivalent required.

• 6+ years’ experience working with individuals with developmental or intellectual disabilities.
• 2+ years of supervisory or shift‑lead experience in residential or community‑based services.
• Associate or bachelor's degree in human services, psychology, or related field.

• Health, Dental, and Vision Insurance
• Paid Time Off & Holidays
• Performance Bonuses
• CEU Training/Professional Development Stipend
• 401K

Village Behavioral Health is an equal opportunity employer.