Patient Access Representative - Nelson Clinic - Ophthalmology

$1,000 Sign On Bonus for offers accepted by February 28, 2026. Terms and Conditions apply

The Patient Access Representative delivers high-quality customer service to patients of all ages, their families, visitors, medical staff, clinicians and co‑workers, ensuring all interactions are courteous, timely and respectful. The role handles reception, scheduling, and patient registration within an assigned clinical department, secures patient information, verifies insurance eligibility, collects co‑pays, and supports financial counseling and clearance as needed.

• Greet Patients / Answer Telephone
  :
  Provide exceptional customer service by welcoming patients and visitors in a friendly, professional, and respectful manner. Communicate clearly and effectively, using appropriate language resources as needed. Assist with traffic flow in and out of the clinic and address patient needs promptly.
• Co‑payment Collection & Registration Data
  :
  Collect patient co‑payments and deposits accurately per payer, following department guidelines. Verify and update registration data, including demographic and insurance information, and copy and record insurance information per standards.
• Referral Management
  :
  Verify insurance coverage, secure required referrals/authorizations, and link them correctly. Communicate plan‑specific referral requirements to patients and providers, offer pre‑payment guidance, and prepare cost estimates.
• Appointment Scheduling, Lab & Test Order Entry
  :
  Schedule clinic appointments via the medical records software, transcribe physician orders accurately, and coordinate pre‑operative testing and paperwork.
• Patient Record / Verify Registration Data
  :
  Maintain proficiency in patient record‑keeping, assist in chart preparation and breakdown, ensure appointments are recorded, and confirm signatures and required forms.
• E‑Documents Management & Scanning
  :
  Obtain and scan all appropriate patient medical documentation.
• Miscellaneous Responsibilities
  :
  Notify supervisor of policy violations, perform other duties as assigned, and participate in special projects supporting the mission of VCUHS and the department.

N/A

• Education Required:
  
  High School Diploma or equivalent.
• Education Preferred:
  Associate’s or Bachelor’s Degree in Accounting, Finance, Business Administration, Healthcare Administration, or a closely related field from an accredited program.

N/A

• Demonstrated experience using computers, Microsoft Office applications, and web‑based platforms.
• Experience Preferred:
  Work experience with medical insurance (HMO, managed care), electronic medical billing/order entry/registration systems, and appointment scheduling; prior healthcare work experience; knowledge of medical terminology.

• Required:
  
  Able to perform daily activities with minimal supervision; self‑directed.
• Preferred:
  May be required to work off‑shifts, weekends, and holidays.

High stress periods and fluctuating workloads may occur. General office environment with frequent interruptions and prolonged periods of working alone.

Lifting / Carrying (0‑50 lbs.), Push / Pull (0‑50 lbs.), Stoop, Kneel, Squat, Crawling, Climbing, Balance, Bending. Work positions include sitting, walking, and standing.

• Manual dexterity, perform shift work, hear alarms/telephone/tape recorder, repetitive arm/hand movements.
• Hazards: N/A

• Mental / Sensory:
  Strong recall, reasoning, problem solving, hearing, speaking clearly, reading, logical thinking.
• Emotional:
  Fast‑pace environment, handle multiple priorities, frequent and intense customer interactions, adapt to frequent change.

EEO:
Employer/Disabled/Protected, Veteran/41 CFR 60‑1.4.