Senior Patient Flow Coordinator, Registered Nurse; RN - One Call Center - Rotating

Senior Patient Flow Coordinator, Registered Nurse (RN) - One Call Center - Rotating page is loaded## Senior Patient Flow Coordinator, Registered Nurse (RN) - One Call Center - Rotating locations:
Richmond, VAtime type:
Part time posted on:
Posted 30+ Days Agojob requisition :
R23071  $5,000 Sign On Bonus for offers accepted by August 31, 2025. Terms and Conditions apply      At VCU Health, we’re driven by a mission to preserve & restore health for all Virginians through excellence in patient care, education, & research. We are currently seeking a skilled & proactive Senior Patient Flow Coordinator (RN) to join our team. This critical role ensures seamless coordination of patient placement, transfers, & admissions across the VCU Health System enterprise.
The Senior Patient Flow Coordinator provides leadership oversight and acts as a resource to the One Call Center staff.
The Senior Patient Flow Coordinator facilitates patient flow, coordinates activities and communication for the VCU Health System in relation to patient movement both into and throughout the facility. This position monitors compliance of the policies and procedures governing patient placement, EMTALA regulations, and registration procedures. This position utilizes principles from high reliability organizations for positive outcomes.
The Senior Patient Flow Coordinator assists, mentors, educates and supports co-workers. This position acts as a resource in decision making process; assists with quality assurance, process improvement and other department projects necessary to department’s function; preforms quality audits to identify opportunities for improvement; coaches and mentors staff; attends training, in-services, and team meetings as required.
The Senior Patient Flow Coordinator consistently anticipates and critically thinks through problems/potential issues and takes initiatives to resolve with minimal direction. This position escalates concerns and communicates appropriately with Management as outlined in departmental policies/procedures. This person is responsible for assisting the manager with development, analyses and implementation of staff, training, process improvement and scheduling.

Licensure, Certification, or Registration Requirements for Hire:

Current RN licensure in Virginia or eligible or compact state

Licensure, Certification, or Registration Requirements for continued employment:

Current RN Licensure in Virginia

AHA BLS HCP Certification or equivalent

Experience

REQUIRED:

Minimum of five (5) years clinical experience in an acute care setting Minimum of two (2) year of nursing management experience

Experience PREFERREDNurse Manager or supervisory experience Academic Health Care Experience Clinical triage experience

Education/training

REQUIRED:

Master’s Degree in Nursing or a related field or within one semester of completion.  If the Master’s Degree is not in Nursing, then it is required to have a Baccalaureate Degree in Nursing from an accredited School of Nursing.

Education/training PREFERRED:

Master’s Degree in Nursing or other related field from an accredited program

Independent action(s) required:

Provides daily direction and communication to employees so that incoming calls are answered in a timely, efficient and knowledgeable manner.

Uses critical thinking skills to resolve barriers to patient flow independently and if unable to do so, escalates appropriately.

Uses appropriate judgment in upward communication regarding department or employee concerns.

Adheres to VCUHS policies and procedures and established departmental practice guidelines.

Able to take accountability for decision making, communication, and daily/shift outcomes of the One Call Center.

Providing real time computer documentation as needed and directed by departmental policies/procedures

Supervisory responsibilities (if applicable):

Organizes work and delegates as appropriate, supervises others (RN’s, One Call Center Agents, EVS bed board representative, Patient transport representative, Dispatch, etc.) in prioritizing, assigning and carrying out assignments.

Facilitates communication between both internal and external customers and the One Call Center staff.

Assures…