Patient Access Representative – Labor & Delivery – Nights

$1,000 Sign On Bonus for offers accepted by February 28, 2026. Terms and Conditions apply.

The Patient Access Representative provides quality customer service to patients of all ages, their families, visitors, medical staff, clinicians and co‑workers, ensuring that everyone will be treated courteously, quickly and with respect. This position establishes and maintains an environmental control plan, coordinates materials management for the department, assists in monitoring clinic activities and provides supervision of clerical activities.

• Handle all business functions in an assigned area to include reception, scheduling and registering patients for appointments and/or procedures.
• Secure the appropriate patient information; ensure that registration data is correct and accurate.
• Validate insurance eligibility, enter information into appropriate systems and collect co‑pay (if applicable) and assist with financial counseling and clearance as necessary.
• Assist in monitoring clinic activities and provide supervision of clerical activities.
• Perform daily activities with minimal supervision, notifying supervisor of issues involving violation of VCUHS policies or procedures.
• Be able to perform daily activities with minimal supervision, including self‑directed routine activities.
• Work off‑shifts and/or weekends and holidays as required.

• High school graduate or GED.
• Previous experience with computers, Microsoft Office software and navigating the Internet.
• Keyboarding ability of at least 40 words per minute.
• Preferred:
  Work experience with medical insurance, HMO, managed care, GE/IDX, Cerner order entry, appointment scheduling.
• Preferred:
  Previous work experience in a healthcare setting and knowledge of medical terminology.
• Preferred:
  Associate’s or Bachelor’s Degree in Accounting, Finance, Business Administration, Healthcare Administration or a closely related field from an accredited program.

Physical:
Lifting