Supervisor Centralized Staffing– Physician Office Float Pool – Richmond

Primary Function/General Purpose of Position

The Supervisor Centralized Staffing assists the Manager Medical Group Operations with oversight and direction for medical group centralized staffing services to include , clinical and administrative float pool staff. This position will serve as frontline supervision of their assigned centralized services team.

• Collaborates with the Manager Medical Group Operations to develop centralized staffing processes and align teams with medical group priorities.
• Develops and maintains key processes centralized services of the medical group.
• Assists in selection of personnel for hire and promotion.
• Trains new staff on centralized services process and apply corrective action for those deviating from standard processes.
• Acts as front-line supervisor for direct reports - responds proactively to employee needs and concerns; manages personnel conflicts.
• Serves as liaison and subject matter expert on centralized services.
• Effectively communicates with and responds to key stakeholders in the medical group (i.e practice managers, physicians, RPAs, and directors).
• Provides staff support for centralized services.

This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job-related duties as required by their supervisor, subject to reasonable accommodation.

Associates (required)

Bachelors (preferred)

3 years of recent experience in medical office setting (required)

Previous experience and knowledge of clinical ambulatory workflows (preferred)

Previous experience and knowledge of front-office including patient registration, appointment scheduling, referrals, prior authorizations, and/or medical record document scanning (preferred)

1 year of leadership experience as a lead, supervisor, or coordinator (preferred)

Licensed Practical Nurse (preferred)

EPIC Electronic Health Record (preferred)

As a Bon Secours Mercy Health associate, you're part of a Mission that matters. We support your well-being—personally and professionally. Our benefits are built to grow with you and meet your unique needs, every step of the way.

• Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible)
• Medical, dental, vision, prescription coverage, HSA/FSA options, life insurance, mental health resources and discounts
• Paid time off, parental and FMLA leave, short- and long-term disability, backup care for children and elders
• Tuition assistance, professional development and continuing education support

Benefits may vary based on the market and employment status.

All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Bon secours Mercy Health – Youngstown, Ohio or Bon Secours – Franklin, Virginia;
Petersburg, Virginia; and Emporia, Virginia, which are affirmative action and equal opportunity employers, please email  If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at