Assistant Manager

* Development and coordination of the delivery of Emergency Shelter programs; taking responsibility for residents, staff, and the ministry unit in the absence of the Manager.
* Hiring, orientating, training, evaluating, disciplining, and terminating in consultation with the Emergency Shelter Manager and Director or designate; scheduling staff in accordance with government contracts and Residential Standards; dealing with complaints and grievances and may participate in union negotiations.
* On-call responsibilities for staffing and client emergencies
* Deals with complaints/grievances within a unionized environment.
* Ensuring, and may participate in, the provision of the Case Management Plan Process including intake, counseling, support, referral, networking, and other direct services to residents of the facility; including appropriate use of rehabilitative and disciplinary measures.
* Establishing and maintaining proper records and files for the program, writing progress and in-depth reports, and providing information on program outcomes and the progress of each resident.
* Liaising with community resources and encouraging community involvement in the program.
* Monitoring staff safety practices in compliance with health and safety standards, and preparing, analyzing, submitting, and acting on incident reports.
* Assisting with the development of policy and procedure related to the Emergency Shelter operation.
* Participating in or delegating the conduct of allowable physical searches and maintaining appropriate records of searches and house logs.
* Ensuring that staff maintain the safety, security, and upkeep of the building and grounds.
* Providing statistical and evaluative information to management levels when required.
* Purchasing supplies and maintaining inventories.
* Offering support and compassionate care to our clients. Deescalating individuals in stressful situations and encouraging those who come to you with issues.
* Pick up and handle donations as necessary, ensuring proper care and timely delivery.
* Ensuring that a proper Christian spiritual focus is applied to Emergency Shelter programs and initiatives.
* Ensuring that the Gospel of Jesus Christ is exemplified in the performance of all job responsibilities and through personal example.
* Demonstrating by word and action a positive and professional role model for residents and employees of Richmond House and contributing to the mission and goals of Richmond House.
* Assessing client suitability for the shelter program and assisting with mechanisms for referring clients to other programs within the building and to other agencies as appropriate.
* Conducting intake interviews of clients to capture required confidential background information for counseling and reporting requirements and ensuring all reporting is accurate, timely, and effective.
* Utilizing knowledge pertaining to relevant issues to provide guidance in appropriate therapeutic support and developing, where applicable and in conjunction with the client, referrals to the internal Personal Development Program.
* Providing shelter client orientation to Richmond House’s philosophy, policies, procedures, and all safety procedures.
* Maintaining awareness of shelter-related problems experienced by clients or related to the facility and ensuring reporting procedures are in place to share pertinent information with appropriate managers and supervisors, as well as maintaining effective client feedback mechanisms.
* Providing appropriate crisis intervention, basic counseling skills, and support as required.
* Representing Richmond House and working with other social service agencies within the community as a client advocate.
* Providing clients with liaison and referral services to internal services and other social service agencies or resources as required.
* Assisting with the development and maintenance of appropriate program and statistical reporting, ensuring all required documentation is timely, accurate, complete, and meets funder requirements.
* Assisting in the follow-up and investigation of all shelter incidents and making appropriate recommendations.
* Attending and participating in…