Patient Schegistrar - Medical Call Center

Overview

$1,000 Sign On Bonus for offers accepted by February 28, 2026. Terms and Conditions apply

Daytime hours are flexible Monday - Friday between the hours of 7:45 a.m - 5:00 p.m.

Are you interested in helping VCU Health take pride in caring for everyone who enters our doors? Do you enjoy a fast-paced environment? Are you interested in being part of a growing team working to enhance the patient experience? If you answered yes to these questions - you might be an excellent fit for one of our Patient Appointment Center (PAC) roles.

At the VCU Health Patient Appointment Center, we handle all front-end scheduling and registration processes for all ambulatory patient volumes at VCU Health. This is a phone-based customer service position. Terms and conditions apply.

• The Schegistrar schedules, registers, verifies pre-authorization and referrals are on file, confirms and maintains patient diagnostic appointments, surgeries and/or medical consultations for VCUHS.
• The Schegistrar accurately obtains required information for hospital and physician records, governmental requirements, billing and third-party payer needs.
• This position also provides courteous and efficient services to patients and accurately documents/verifies patient pre-registration information in a professional and timely manner with the care team.
• Assist VCUHS Patient Revenue Cycle Department with obtaining maximum and timely reimbursement.
• Provides patients with appropriate information regarding VCUHS policy and procedures, and directs them to appropriate nursing units or ancillary service locations.

• Experience
  
  REQUIRED:
  
  Strong customer service skills and patient/customer centered focus in a positive manner in all situations.
• Experience PREFERRED:
  Minimum of two (2) years previous experience with third party medical insurance, HMO and managed care;
  Previous experience with CPT and ICD-10 coding;
  Work experience using GE/IDX, Cerner.
• Education/training
  
  REQUIRED:
  
  High School Diploma or Equivalent. Work experience may be considered in lieu of credentials not required by law with HR approval. Work experience must be specific to the role.
• Education/training PREFERRED:
  Associate Degree in Business Management or closely related field from an accredited program;
  Post-high school education in healthcare or medical billing coursework.
• Independent action(s) required:
  Assist VCUHS Patient Revenue Cycle Department with obtaining maximum and timely reimbursement;
  Provide patients with information regarding VCUHS policy and procedures, and direct them to appropriate nursing units or ancillary service locations.
• Supervisory responsibilities (if applicable): N/A
• Additional position requirements:
  May be required to work hours past normal shift hours, as necessary, to resolve backlog or to contact patients for registration data.
• Age Specific groups served:
  All

• Physical:
  Lifting less than 20 lbs.
  
  Activities:
  
  Prolonged sitting, Reaching (overhead, extensive, repetitive), Repetitive motion;
  Other:
  Prolonged Keyboard Usage.
• Mental/Sensory:
  Strong recall, Reasoning, Problem solving, Hearing, Speak clearly, Write legibly, Reading, Logical thinking;
  Other:
  Concentrate/Focus.
• Emotional:
  Fast paced environment, Able to handle multiple priorities, Frequent and intense customer interactions, Noisy environment, Able to adapt to frequent change.

Days

EEO Employer/Disabled/Protected Veteran/41 CFR 60-1.4.