Director of Operations, Community Outreach and Engagement

Unit:

Massey Comprehensive Cancer Ctr MBU

Massey Central Admin

The Director of Community Outreach & Engagement Operations will lead the operational oversight of the cancer center's Office of Community Outreach & Engagement. This role is responsible for managing day-to-day operations, implementing strategic initiatives to expand community access to research and care, supervising multi-site staff, overseeing budget and resource allocation, tracking key performance metrics, and building effective partnerships with community stakeholders.

The Director reports to the Associate Director of COE.

• Provide operational leadership for the office, ensuring effective execution of community outreach, engagement, and research‑access initiatives across all relevant sites.
• Supervise, mentor and evaluate staff across multiple locations (e.g., site coordinators, outreach specialists, research liaisons) to build a cohesive, high‑performing team.
• Collaborate with COE leadership and community partners to design, implement and evaluate programs that expand research access and promote community engagement in cancer research.
• Establish and monitor key performance indicators (KPIs) for inclusive research participation, community reach, engagement outcomes, and operational efficiency; generate regular reports to executive leadership and the AD, COE.
• Facilitate bidirectional communication between the cancer center and community stakeholders, ensuring that research and outreach strategies are responsive to community needs and priorities.
• Ensure compliance with institutional policies, regulatory requirements, and best practices related to community engagement and research access.
• Identify opportunities for continuous improvement, innovation in outreach operations, and scaling of programs to enhance institutional reputation and community impact.
• Represent the cancer center at community events, internal committees, and external meetings as the operational lead for outreach and engagement activities.

• Bachelor's degree
• Significant management or supervisory leadership experience (e.g., 7–10+ years) ideally in a healthcare, academic, or nonprofit setting.
• Demonstrated experience managing a multi‑site operation, supervising staff, and tracking performance metrics.
• Strong analytical skills, comfort with data and metrics, ability to produce reports and inform strategic decisions.
• Excellent communication and interpersonal skills; ability to build partnerships and credibly engage with community stakeholders and institutional leadership.
• Ability to work effectively in a dynamic, multi‑stakeholder environment with competing priorities.
• Commitment to the mission of the cancer center and community‑responsive research.
• Flexibility about work environment: able to work independently or in teams with excellent communication skills both virtually and in‑person.
• Demonstrated experience working in and fostering an environment of respect, professionalism and civility with a population of faculty, staff, and students from various backgrounds and experiences, or a commitment to do so as a staff member at VCU.

• Master's degree (in public health, health/health services administration, or related field)
• Knowledge of community engagement and/or community‑engaged research principles

Please note VCU is not able to provide ongoing visa sponsorship for this position.

VCU is committed to hiring veterans! VCU will include a veteran's period(s) of military service in the calculation of their annual leave accrual rate.

Salary Range: Starting at: $125,000, Commensurate with Experience

All full‑time university staff are eligible for VCU's robust benefits package that includes comprehensive health benefits, paid annual and holiday leave granted up front, generous tuition benefits, retirement planning and savings options, tax‑deferred annuity and cash match programs, employee discounts, well‑being resources, abundant opportunities for career development and advancement, and more.

FLSA Exemption Status: Exempt

Hours per Week: 40

Restricted Position: No

ORP Eligible: Yes

Flexible Work Arrangement: Hybrid

University

Job Title:

 92041 – Open

Contact Name: Massey HR
Contact Email: Masseyhr