Schegistrar - Children's Hospital of Richmond

Job Summary

The Schegistrar schedules, registers, verifies pre-authorization and referrals are on file, confirms, and maintains patient diagnostic appointments, surgeries and/or medical consultations for VCUHS. The Schegistrar accurately obtains required information for hospital and physician records, governmental requirements, billing and third-party payer needs. This position provides courteous and efficient services to patients and accurately documents/verifies patient pre-registration information in a professional and timely manner with the care team.

• Schedule, register, verify pre-authorization and referrals are on file.
• Confirm and maintain patient diagnostic appointments, surgeries and/or medical consultations for VCUHS.
• Obtain required information for hospital and physician records, governmental requirements, billing and third-party payer needs.
• Provide courteous and efficient services to patients and accurately document/verifies patient pre-registration information in a professional and timely manner with the care team.
• Assist VCUHS Patient Revenue Cycle Department with obtaining maximum and timely reimbursement.
• Provide patients with appropriate information regarding VCUHS policy and procedures, and direct them to appropriate nursing units or ancillary service locations.
• Work hours past normal shift hours, as necessary, to resolve backlog or to contact patients for registration data.

• Lift less than 20 lbs.
• Prolonged sitting, reaching (overhead, extensive, repetitive), repetitive motion.
• Prolonged keyboard usage.
• Strong recall, reasoning, problem solving, hearing, speak clearly, write legibly, reading, logical thinking.
• Concentrate/focus; handle multiple priorities; frequent and intense customer interactions; noisy environment; adapt to frequent change.

• Strong customer service skills and patients/customer centered focus in a positive manner in all situations.

• Minimum of two (2) years previous experience with third party medical insurance, HMO and managed care.
• Previous experience with CPT and ICD-10 coding.
• Work experience using GE/IDX, Cerner.

• High School Diploma or Equivalent. (
  
  Note:
  
  work experience may be considered in lieu of credentials not required by law with HR approval. Work experience must be specific to role.)
• Associate Degree in Business Management or closely related field from an accredited program.
• Post high school education in healthcare or medical billing coursework.

For Hire: N/A. For continued employment: N/A.

Supervisory responsibilities (if applicable): N/A. The position may require work past normal shift hours to resolve backlog or contact patients for registration data.

EEO Employer/Disabled/Protected Veteran/41 CFR 60-1.4.