Patient Service Representative

## Patient Service Representative Apply locations:
Richmond, VA:
Virginia time type:
Full time posted on:
Posted Todayjob requisition :
RThe responsibilities of this job include, but are not limited to, the following:
* Assisting patients using the kiosk prior to registration.
* Escorting patients in need of emergency assistance directly to the treatment area to be registered and evaluated.
* Respectfully handling Physician and Nurse requests in a timely manner.
* Communicating information about Patient First’s billing policies, including insurable and non-insurable charges, as needed.
* Accurately registering patients in an expedient manner while providing excellent customer service, compassion, and kindness.
* Verifying all patient demographic, health, pharmacy, and insurance information.
* Thoroughly answering billing and insurance questions and providing itemized billing statements as requested.
* Referring billing questions to the appropriate parties as needed.
* Collecting money and issuing receipts for a patient’s visit, diagnostic studies, and supplies as prompted by the electronic medical record system.
* Discharging the patient and processing incurred charges.
* Completing all cash management duties to include counting and accounting for money collected at the end of the shift.
* Receiving, sending, and distributing correspondence as directed.
* Filing and scanning medical documents and office forms as directed.
* Completing assigned checklists and Policy Manager tasks within the assigned shift.
* Answering all incoming calls and distributing messages in a timely manner.
* Assisting with other assignments as directed.
* Demonstrating an efficient understanding of the electronic medical record system.
* Receiving, moving, and stocking ordered supplies.
* Cleaning the front office work area and other maintenance assignments as directed.
* Verifying daily reports are run at the end of the day.
* Attending staff meetings as directed.
* Being available to assist as needed (breaks and mealtimes may be interrupted at any time to provide necessary patient care or to maintain center operations).
* Operating, using, and maintaining medical and office equipment as trained.
* Participating in maintenance assignments when necessary and as directed.
* Providing positive, warm, and friendly service in all interactions.
* Completing other duties as directed

Minimum education and professional requirements include, but are not limited to, the following:
* Must be 18 years of age or older.
* Basic typing skills.
* Minimum one year of clerical experience preferred.
* High school graduate or equivalent.
* Ability to sit, stand, and walk for up to 7 hours at a time.
* Ability to lift up to 25 pounds.
* Excellent visual, verbal, written, and typed communication skills.
* Ability to prioritize and multitask.
* Willing to work at any center due to a staffing issue, center emergency, or a reduction of work.

Salary Range: $18.75 - $21.25, depending on experience.
** Benefits and Other Compensation:*
* • Health, Dental and Vision insurance for employees and dependents
• Disability, Life and Long Term care insurance
• Employee Assistance Program, Flexible Spending accounts, 401(k) Retirement Plan (with employer match)
• Paid Annual Leave, Volunteer Time Off Pay, Bereavement Leave, Emergency Leave Bank
• Overtime Pay, Holiday Pay, Double time compensation for all holidays worked
• Discounted medical treatment at any Patient First location for employees and immediate family
• Bonuses include:
- Recruitment bonus     - Patient Care Performance bonus  (center employees only)     - Weekend bonus (center employees only)