Lead Medical Support Assistant

VA Careers - Medical Support Assistant

Duties include but are not limited to:

• Responsible for the coordination of Advanced MSA assignments and workflow found in an interdisciplinary unit.
• Assign daily workload assessments, assigning work, and assuring proper staffing coverage; evaluating training records.
• Determine training needs of MSAs to provide support across interdisciplinary settings.
• Assists the unit with complex and non-standard procedures, including clinical flow processes related to access to care across multiple clinics, specialties, and/or community resources.
• Ensure accurate and timely scheduling of appointments.
• Provide guidance to staff members, to include changes in policies and procedures.
• Create and maintain Employee work schedules.
• Acts as a liaison among Advanced MSA staff, patients, and other interdisciplinary staff to resolve day-to-day conflicts.
• Other Duties as assigned

Work Schedule:

Monday-Friday 7:00am to 3:30pm

Telework:
Not Available

Functional Statement #: 000000

Recruitment/Relocation Incentives (Sign-on Bonus):
Not Authorized

Permanent Change of Station (Relocation Assistance):
Not Authorized