Care Coordinator

The Care Coordinatorfacilitatesafamily-centered planning practice for youth and their families who are managing significant mental health challenges. This family-centered approach is based on the System of Care values ofbeingfamily-driven and youth-guided, community–based,culturally and linguistically competent, and trauma-informed.

Job Responsibilities

• Assists youth and family in identifying natural supports and community-based opportunities and activities (e.g. sports, arts, clubs, and volunteerism) that nurture strengths, skills, and resilience, and provide support for youth and family to be fully engaged in their community.
• Establishes a working relationship with the youth and family.
• Maintains a caseload of 8-10 families and coordinates and facilitates weekly wraparound planning and monthly team meetings.
• Engages family in New Hampshire Wraparound process to identify their unmet needs, functional strengths and individual supports that are vital to improving the daily functioning.
• Develops and supports a family-based Plan of Care in accordance with New Hampshire Wraparound.
• Coordinates and monitors service between agencies to meet the identified individual needs.
• Adheres to the New Hampshire Wraparound Model to maintain the highest fidelity in service to those values and principles. Obtains NH Wraparound certification within 18 months.
• Ongoing coaching, video recording, and evaluation feedback.
• Enters all appropriate case specific information into the data system.
• Must be independent, organized, flexible, reliable, creative, and work collaboratively as part of a team.
• Adheres to ethical, Medicaid required reporting, and confidentiality standards as required by state laws and New Hampshire Wraparound standards.

• A minimum of a Bachelor’s degree from a recognized college or university in related field.
• A minimum of two years’ experience, in health care, social services, behavioral health care, social work, human services, or education, and preferably with care coordination experience.
• A high school diploma or equivalency; and a) was a participant in, or is a direct caregiver, or was a direct caregiver of an individual who received services from the public child and family-serving system; and b) meets the training and certification requirements for the care coordinator.

• Adheres to County and program policies and procedures.
• Extensive regional travel.
• Occasional long-distance travel both in state and across New England.
• Occasional attendance at out-of-state conferences may be required.
• Flexibility to work occasional nights.

• Prolonged periods of sitting at a desk and working on a computer and standing, bending and moving.
• Must be able to lift up to 15 pounds at times.
• The ability to complete assignments in different environments including client homes and public environments.
• Must be able to get in and out of vehicle multiple times per day, as well as in and out of client homes and/or community meeting spaces.