Health Care Navigator

Looking for a rewarding position? How would you like to serve those who served? U.S.VETS is the largest nonprofit organization with boots on the ground to combat America’s veteran homeless crisis head-on. Our holistic approach delivers intervention and prevention services, including housing, mental health and career programs, and wraparound services. With residential and service sites nationwide, U.S.VETS is uniquely positioned to help veterans and their families successfully transition to civilian life.
Benefits include Paid Vacation, Sick Time, Paid Holidays, Medical, Dental, Vision and Company matching 401K

Health Care Navigator II The Health Care Navigator reports directly to an assigned Program Coordinator at a U.S.VETS site. The Health Care Navigator is responsible for providing services that include connecting veterans to VA health care benefits and/or other community health care services. The Health Care Navigator provides coordination of care/case management, health education, interdisciplinary collaboration, consultation, and administrative duties. The position will work closely with the veteran’s primary care provider and members of the veteran’s assigned interdisciplinary treatment team.

FLSA Classification:
Non-Exempt
Responsibilities

• Act as a liaison between the U.S.VETS programs and the VA or community medical clinic and other healthcare providers, coordinating care for a population of veterans with complex needs who require assistance accessing health care services or adhering to health care plans
• Work closely with the veteran’s assigned multidisciplinary team, including medical, nursing, and administrative specialists, and case management personnel. Work within U.S.VETS program team to provide timely, appropriate, veteran centered care in an equitable manner
• Assist veterans in accessing healthcare systems by facilitating enrollment, assisting with gathering/completing required documentation, following up to ensure enrollment, scheduling appointments, coordinating transportation, and problem solving any barriers
• Conducts non-clinical assessments of the veteran in collaboration with the interdisciplinary treatment team, the veteran, family members and significant others to understand the veteran’s situation, potential barriers to care, the causes, and the impact of such barriers on the veteran’s ability to access and maintain health care services

Health Care Team and Veteran Communication

• Work closely with veterans to assist them in communicating their preferences in care and personal health-related goals to facilitate informed/shared decision making for care
• Serve as a resource for education and support for veteran families and help identify credible resources and supports tailored to the needs/desires of the veteran
• Participate as needed in the development of the veteran’s care plan, with emphasis on community services, outreach, and referrals needed for the veteran
• Review care plan goals with veteran and resource effectiveness, conduct regular non-clinical barrier assessments, provide resources and referrals to address barriers as needed
• Monitor veteran’s progress, maintains comprehensive documentation, and provides information to the treatment team members when appropriate
• Use clear language to communicate recommendations to support the veteran and family members or care givers, as well as identify questions veterans and their families may have about their treatments

Specialized Care Coordination

• Provide comprehensive care coordination across episodes of care—acting as a health coach by proactively supporting the veteran to optimize treatment interventions and outcomes
• Coordinate health and wellness services with other organizations and programs to assure such services are…