Clinical Account Specialist; Richmond, VA Johnson & Johnson MedTech, Neurovascular

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and Med Tech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity.

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As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

Med Tech Sales

Technical Sales
- Med Tech (Commission)

Professional

Richmond, Virginia, United States of America

We are searching for the best talent for a Clinical Account Specialist
- Neurovascular to support clients and patients in the Richmond, VA territory.

Fueled by innovation at the intersection of biology and technology, we’re developing the next generation of smarter, less invasive, more personalized treatments. Your unique talents will help patients on their journey to wellness. Learn more at

As the Clinical Account Specialist (CAS), you will:

• Provide expert clinical product and technical assistance and training to physicians and Neurovascular Lab Staff on the effective use of Johnson & Johnson Med Tech
  - Neurovascular’s innovative technology during NV procedures within an assigned geography, and in a manner that leads to meeting and exceeding business goals.
• Educate customers on New Product Introductions (NPI) as well as all other Johnson & Johnson – Neurovascular products by providing technical and clinical information and in-service trainings.
• Share best practices to increase value for customers.
• Use consultative selling techniques to identify potential sales opportunities within the account.
• Create awareness of Johnson & Johnson Neurovascular solutions and facilitates Sales Representative (SR) contact with the key decision makers to drive incremental business.
• Maximize customer case support capability through proper planning and scheduling techniques.
• Drive collaboration and maintaining consistent, open lines of communication across the assigned responsibilities with the local team (i.e. SR, RBM and other CAS), as well as professional education and other internal and external partners.
• Develop and share best practices with US Field Sales and Service colleagues and internal partners.
• Develop and grow mutually beneficial customer relationships within and beyond the lab, including, but not limited to physicians, nurses and technicians, clinical and hospital administrators and staff.
• Stay current on company products instructions for use (IFU), best practices and technical troubleshooting, as well as relevant scientific clinical literature and new product information.
• Prioritize and appropriately respond to requests in a high-stress environment. Maintain composure and problem solving focus during stressful interactions.
• Engage in diagnostic dialogue with multiple internal and external business partners and stakeholders. Formulate solutions based on dialogue and input gained during session.
• Provide mentoring for new Johnson & Johnson Neurovascular commercial team members as requested.
• Respond daily to requests by email from customers, practitioners and partners.
• Perform administrative work, including managing account documentation, compliance training requirements, expense reporting, and Company…