Assistant Manager

Are You a Clever Duck?

Take a gander at this post… Accent Inns Inc. is a BC-based hospitality company that is different in a good way. Here, we LEAD WITH LOVE, and our number one metric is the happiness of our staff, who we call our Fam-Jam. Our 2025 Employee Survey showed that 95% of our employees are happy to work here.

We have two hotel chains:
Accent Inns, where there is a rubber duck in every room, and Hotel Zed, where we rebel against the ordinary. Our latest venture is ROAR, our live-fire restaurant in Tofino, BC. We are searching for a Assistant Manager to join our Richmond flock of totally unique and fun-loving individuals to drive our business forward in the long term.

This role reports to Zareena Dean, General Manager and is the primary source for inspirational leadership for our amazing crew of Ducks ‘n Rebels at our Richmond location. You will take ownership of the entire hotel operation and collaborate with your General Manager, HR Business Partner and Frontline team to create enriching day-to-day experiences for your team and guests.

Who We Are

Success attracts success and here you will be working with an extraordinary company. We are a force in the industry:

• We have been named one of Canada’s Most Admired Corporate Cultures™ four years in a row.

• We received the Tourism Industry Association of Canada’s Business of the Year award for the outstanding growth of our business.

• We received Employer of the Year award from Tourism Canada.

• We have doubled our revenue and tripled our profits in the last nine years.

• Our owner and CEO, Mandy Farmer, was named Hotelier of the Year by Hotelier Magazine and RBC Women of Influence Entrepreneur of the Year.

Key to our success is living by our four Core Values every day:

• Be Real
• Have Fun
• Make Everything Better
• Have Each Other’s Backs

Benefits & Work Perks

We cover 100% of medical and dental premiums, PLUS you get free mental health benefits. We also have a bunch of Work Perks just for you:

• Free nights at any of our hotels + discounts for your friends & family
• Live your Best Life fund (we’ll help pay for courses that’ll make your life better, whether or not they’re related to your role with us)
• Employee purchase program so you can get sweet deals on everything from electronics to linens
• Executive leadership development and coaching

Salary: $55,000 - $70,000

What the Role is Quacked Up to Be

The Assistant Manager is our hotel’s source for inspirational leadership. Supported by the General Manager and our extraordinary team at Rebel Base, you will support the entire hotel operation enriching the day-to-day experience for our guests and employees. You ensure the on-going profitability of the hotel and collaborate with internal experts to secure your future business success. The Assistant Manager embodies and demonstrates our core values of:
Be Real, Have Fun, Make Everything Better and Have Each Other’s Backs.

In your first 3 months, you will…

• Work closely with Zareena (General Manager) to learn the ins and outs, history of the team, and current challenges and successes of the Richmond property.
• Meet the Finance team to learn current practices for tracking and managing your budget for Richmond.
• Meet every member of your team 1-on-1 to learn more about who they are and give them the opportunity to learn more about you and your background.
• Take ownership of the day-to-day scheduling and management of the hotel.
• Review our current processes and procedures and develop a plan in collaboration with stakeholders on your team to address any opportunities that have been identified.
• Meet with Laura (HR Business Partner) to run through AM responsibilities around performance management, leadership, and HR procedures.
• Begin to champion the Pickle Program (internal recognition program) with the team.
• Learn our process for hiring and interviewing, support the GM with all recruitment needs for the hotel.
• Become an expert in daily review of pick-up, off-market, forecasting reports, etc. to maximize revenue and labour for your hotel.

In your first 12 months, you will
…

• Review financial information and reports for the hotel and identify areas with cost savings opportunities.
• Identify key players on…