Guest Experience Manager - Richmond, Va

Overview

Eurest

Position Title: GUEST EXPERIENCE MANAGER - RICHMOND, VA

Salary: $60,000 - $67,000

As the leader in business and industry dining, Eurest is the company to join if you want a rewarding career packed with limitless opportunities. We feed the employees of the nation's largest and most-prestigious companies -- in every state and across all industries. As a member of Eurest's leadership and professional support team, you will help our 16,000 chefs, and in-unit associates excel as they deliver world-class meals in corporate cafes and executive dining rooms with on-site catering through vending innovations and more.

Our company is innovative, high performing and fast growing. Our teammates are enthusiastic, committed to quality and thrive on consistently delivering unparalleled results. And did we mention we work with exciting companies and at interesting locations? Come grow your career with Eurest.

This position is eligible for an Employee Referral Bonus! If you know someone that is qualified for this role, please use the ‘job search’ in People Hub to refer your referral and email them a link to apply. Your referral will be able to apply by clicking the link in the email. You can check the status through your profile, accessible via Careers in People Hub, by clicking on ‘referral tracking.’

For Employee Referral guidelines, FAQs and the Compass Employee Referral Policy, email

Job Summary

The Guest Experience Manager is responsible for creating and maintaining an exceptional customer experience throughout the marketplace. This role oversees marketing initiatives, guest engagement activities, and ensures the highest quality standards for front-of-house operations.

• Marketing & Engagement: Develop and execute marketing strategies across the marketplace. Generate creative ideas for pop-up events, monthly promotions, and other guest engagement activities.

• Customer
  
  Experience:
  
  Enhance front-of-house offerings and maintain product quality. Design and implement signage for stations, ensuring compliance with allergen information.

• Client & Catering Relations: Conduct meetings with clients and catering customers to ensure satisfaction and address needs.

• Quality Assurance & Problem Solving: Assist in monitoring product quality for guests. Identify and resolve challenges related to guests or associates promptly and effectively.

• Additional Responsibilities: Assume any responsibilities noted for the business by the chef manager or other leadership.

• Strong communication and interpersonal skills.

• Creative mindset with experience in event planning or marketing.

• Knowledge of food allergens and compliance standards.

• Ability to manage multiple priorities and deliver exceptional guest experiences.

• Medical

• Dental

• Vision

• Life Insurance/ AD

• Disability Insurance

• Retirement Plan

• Paid Time Off

• Holiday Time Off (varies by site/state)

• Associate Shopping Program

• Health and Wellness Programs

• Discount Marketplace

• Identity Theft Protection

• Pet Insurance

• Commuter Benefits

• Employee Assistance Program

• Flexible Spending Accounts (FSAs)

• Paid Parental Leave

• Personal Leave

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely,  () or copy/paste the link below for paid time off benefits information.

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity.

We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.

Eurest maintains a drug-free workplace.

Applications are accepted on an ongoing basis.