Butler Assistant

Job Summary

We are seeking to recruit a Butler Assistant to join our growing team at Iniala Harbour House. Reporting to the Head Butler, the successful candidate will contribute to delivering a highly personalised, discreet, and refined guest experience throughout the entire guest journey.

This role is suited to service-oriented individuals with strong guest relations skills, a high level of professionalism, and a genuine willingness to learn and develop within a luxury hospitality environment.

• Greet and welcome guests in a warm, professional, and engaging manner in line with operational standards.
• Respond promptly, courteously, and efficiently to guest inquiries, requests, and concerns, ensuring timely resolution and follow-up.
• Deliver a personalised service experience, anticipating guest needs and preferences throughout the stay.
• Assist during guest arrivals and departures, including offering welcome refreshments and handling guest luggage.
• Prepare guest room arrangements and amenities prior to arrivals, ensuring rooms meet established presentation and quality standards.
• Ensure in‑house guest rooms are appropriately serviced during the morning and turn‑down shifts in coordination with Housekeeping.
• Monitor minibar setup and ensure items are replenished, refreshed, and presented according to established standards.
• Organise and monitor inventory levels, reporting low stock, expiry dates, or quality concerns to the Head Butler or Butler Supervisor.
• Assist with in‑room dining service, including setup and service for private lunches, dinners, and canapé events.
• Prepare and organise all necessary equipment and items for guest excursions and off‑property activities.
• Maintain up‑to‑date knowledge of the hotel’s dining outlets, menus, and service offerings.
• Maintain accurate awareness of guest food preferences, dietary requirements, and allergies, ensuring these are communicated appropriately.
• Maintain detailed knowledge of guest preferences and special requests.
• Communicate clearly with guests regarding daily schedules, preferred service times, and room servicing arrangements.
• Collaborate closely with all departments to ensure seamless operations and a consistent, high‑quality guest experience.
• Uphold strict standards of guest confidentiality and handle sensitive information with discretion and professionalism.
• Carries out other job‑related duties as assigned in support of hotel operations.

• Previous experience in a hospitality role, preferably within a luxury or high‑end establishment.
• A valid Food Handling Certificate is considered an asset.
• Excellent verbal communication skills in the English language. Knowledge of additional languages is considered an asset.
• Strong organisational skills with the ability to prioritise and manage multiple tasks simultaneously.
• Exceptional attention to detail.
• Maintains a positive attitude and the ability to remain composed in different situations.
• Demonstrated ability to work both independently and collaboratively within a team.
• Impeccable personal presentation and grooming standards.
• Strong commitment to delivering consistently high levels of guest service.

• Ability to perform a physically active role, including standing and walking for extended periods of time and regularly lifting and handling items such as luggage, trolleys etc.

• Willing to work shifts, including weekends and public holidays.

At Iniala we are committed to providing our employees with an exceptional working experience that goes beyond just a job. When you join our team, you will enjoy a wide range of benefits designed to support your well‑being, growth, and career development.

• Competitive salary package
• Private health insurance
• Healthy Minds Work programme in collaboration with the Richmond Foundation, offering free emotional support and therapy sessions.
• Free meals provided during shifts.
• State‑of‑the‑art employee quarters for your comfort, featuring showers, changing rooms, lockers, a kitchen and lounging area.
• Free transport home after late‑night shifts
• Sponsorship of work permit costs.
• High‑quality training and development programmes to enhance your skills.
• Experience working in Malta’s only Forbes Five‑Star hotel, Iniala Harbour House
• A commitment to sustainability and supporting charitable initiatives, giving you the opportunity to actively participate in and drive positive change.
• Exciting opportunities for career growth and progression within our global network of restaurants and hotels.
• A diverse and inclusive environment where everyone is valued.