Front Desk Supervisor

Front Desk Supervisor

Job Summary:

The Front Desk Supervisor is responsible for overseeing the daily operations of the front desk, ensuring exceptional guest service and assisting in the training and development of front desk associates. This role requires strong leadership, problem‑solving skills, and the ability to handle guest concerns efficiently while maintaining a welcoming and professional environment.

Location:

Richmond, VA 23233
Position Type:
Full Time
Education Level: 2 Year Degree
Salary Range: $18.50 - $19.00 per hour

Travel Percentage :
Negligible
Shift: Any

• Supervise front desk staff, ensuring smooth operations and adherence to Hilton and Shamin Hotels policies and procedures.
• Provide excellent customer service by addressing guest inquiries, concerns, and special requests promptly and professionally.
• Assist with the check‑in and check‑out process, ensuring accuracy and efficiency.
• Train and mentor front desk associates to uphold high service standards.
• Monitor room availability, reservations, and rates to maximize occupancy and revenue.
• Handle guest complaints and resolve issues to ensure guest satisfaction.
• Oversee cash handling procedures, billing, and financial transactions at the front desk.
• Coordinate with housekeeping, maintenance, and other departments to ensure seamless guest experiences.
• Enforce safety and security procedures to protect guests and staff.
• Assist in scheduling and managing front desk team members’ shifts.
• Ensure compliance with Hilton and Shamin Hotels brand standards and operational policies.

• Must have at least one‑to‑two years of experience working at a hotel front desk; experience at a Hilton property is highly desirable.
• High school diploma or equivalent required; a two‑ or four‑year degree in hospitality or business preferred.
• Strong leadership and team‑building skills with a focus on employee development.
• Friendly demeanor, strong communication and problem‑solving abilities.
• Proficiency with Microsoft Office Suite and internet‑based applications; experience with hotel property management systems such as PEP is ideal.
• Ability to work flexible hours, including nights, weekends, and holidays.
• Ability to multitask and handle stressful situations professionally.
• Must be able to stand for long periods of time.

We offer a competitive salary and benefits package that includes medical, vision, dental, life insurance, short‑ and long‑term disability and a 401k plan. We also offer paid time off, a world‑class hotel discount program and a fun, friendly place to work.

We work hard but have fun doing it and are proud of our commitment to excellence and outstanding guest service.

Shamin Hotels is proud to be an equal opportunity employer and welcomes applicants from all backgrounds. We maintain a drug‑free work environment and require all applicants to agree to a pre‑employment background check.