Assistant Front Office Manager

Assistant Front Office Manager

The Hilton Richmond Hotel & Spa/Short Pump is seeking a hospitality professional to join our team as an Assistant Front Office Manager. This is a great opportunity for a guest service champion looking to build a management career with a growing hospitality company.

We offer a competitive salary and benefits package that includes medical, vision, dental, life insurance, short- and long-term disability and a 401k plan. We also offer paid time off, a world class hotel discount program and a fun, friendly place to work. We work hard but have fun doing it and are proud of our commitment to excellence and outstanding guest service.

Job Duties

• Supervise Front Desk staff including hiring, training, instructing, scheduling, motivating and evaluating.
• Develop and implement strategies and operational plans to maintain excellent guest service that meets Hilton and Shamin Hotels standards.
• Work with the Director of Operations to achieve budgets and maximize profitability related to Front Desk departments.
• Lead the reservation function to maintain the highest possible room occupancy and average daily rates.
• Lead efforts to ensure Hilton Honors membership goals and recognition are met by the Front Desk team and by all associates.
• Ensure Hilton and Shamin Hotels initiatives, including Make it Right, Light Stay, Iconic Circle and TOP Squad are embraced by staff and successfully implemented and reported.
• Maintain procedures for credit control and handling of financial transactions.
• Maintain procedures for security of monies, guest security and emergency procedures.
• Respond to and resolve guest issues in a timely and satisfactory manner.
• Collaborate with other hotel departments to ensure excellent guest service and profitability goals are met.
• Participate on the hotel management team and act as a brand ambassador by attending internal and external meetings and activities as appropriate.

Shamin Hotels is proud to be an equal opportunity employer and welcomes applicants from all backgrounds. We maintain a drug free work environment and require all applicants to agree to a pre-employment background check.

We thank all applicants for their interest, but only those selected for an interview will be contacted.

Job Qualifications

• Hotel front desk experience with at least one year in a supervisory position is required.
• A Bachelor's or Associates degree is strongly preferred.
• Must have experience modeling excellent guest service practices and behaviors and mentoring newer associates.
• Must be able to work with and understand financial information and data, and possess basic mathematical skills
• Fluency in English is required with excellent written, verbal and presentation communications skills.
• Comfort working in MS Office applications such as Word, Excel and Outlook as well as internet based platforms and applications.
• Knowledge of Hilton PEP or OnQ systems is strongly preferred.
• Must be able to stand for long periods of time (up to 8 hours) and regularly lift 25 pounds.