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Hotel Team Lead – Guest Experience & Ops
Job in
Richmond, Henrico County, Virginia, 23214, USA
Listed on 2026-09-06
Listing for:
ESA Management, LLC
Full Time
position Listed on 2026-09-06
Job specializations:
-
Hospitality / Hotel / Catering
Hotel Management, Guest Services, Hospitality & Tourism
Job Description & How to Apply Below
ESA Management, LLC is seeking a Hotel Team Lead to assist the General Manager in daily hotel operations and to drive guest satisfaction and financial performance at the property. You will supervise hourly associates, train staff on brand standards, and ensure safety and policy compliance across the hotel.
The role emphasizes leadership, guest service excellence, and collaboration with management to maximize revenue and GOP while delivering a positive guest experience.
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