Assistant General Manager Berkeley Hotel

Assistant General Manager / Executive Housekeeper

Property: The Berkeley Richmond

Department: Operations / Housekeeping

Reports To: General Manager

Position: Assistant General Manager / Executive Housekeeper

We are looking for a good Assistant General Manager / Executive Housekeeper (this AGM position will also be the exec) to help the GM lead the historic upscale Berkeley Hotel in downtown Richmond. With a new renovation and 55 rooms, we are striving to be the most upscale/luxury hotel in the downtown market. This AGM is a key member of the hotel leadership team and is primarily responsible for overseeing the Housekeeping Department and overall cleanliness, presentation, and guest-ready condition of the property, front desk sop development and service as well as executive admin duties.

The Berkeley Hotel is now a part of the Hilton family's outset collection. Previous AGM and or hsk exec experience is required. Hilton experience is preferred.

This position combines the responsibilities of an Executive Housekeeper with those of an Assistant General Manager. The successful candidate will lead the housekeeping team, establish and maintain high standards of cleanliness and service, manage staffing and departmental operations, and ensure that guest rooms and public areas consistently meet the property’s standards.

As Assistant General Manager, this individual will also support the General Manager in the day-to-day operation of the hotel, provide leadership across departments, assist with guest relations and operational challenges, and assume responsibility for the property in the General Manager’s absence.

• Lead, supervise, and manage all housekeeping operations, including guest rooms, public areas, back-of-house areas, laundry, and related facilities.
• Establish and maintain consistently high standards of cleanliness, sanitation, organization, and presentation throughout the property.
• Conduct regular inspections of guest rooms and public areas to ensure they meet hotel standards.
• Develop and maintain housekeeping procedures, checklists, inspection standards, and cleaning schedules.
• Monitor room readiness and work closely with the Front Office to ensure rooms are cleaned, inspected, and released in a timely manner.
• Coordinate daily housekeeping assignments based on occupancy, arrivals, departures, stayovers, special requests, and staffing levels.
• Train, coach, and develop housekeeping employees to deliver consistent quality and excellent guest service.
• Monitor employee performance, attendance, productivity, and adherence to hotel policies.
• Assist with recruiting, interviewing, hiring, onboarding, and scheduling housekeeping personnel.
• Create efficient staffing plans while maintaining appropriate service and cleanliness standards.
• Manage housekeeping supplies, linens, amenities, equipment, and inventory.
• Monitor departmental expenses and assist with controlling labor and supply costs.
• Maintain appropriate inventory levels and establish procedures to minimize waste, loss, and damage.
• Coordinate laundry operations and linen management.
• Work with Maintenance/Engineering to identify and report room maintenance issues and ensure timely resolution.
• Ensure proper handling and documentation of lost and found items.
• Ensure compliance with all applicable health, safety, sanitation, and workplace standards.

• Assist the General Manager with the overall daily operation of the hotel.
• Provide leadership and support to other departments as needed.
• Serve as a visible member of the management team and promote a professional, welcoming environment for guests and employees.
• Respond to guest concerns and service issues…