Manager, HR Delivery

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Our Talent and Performance Management (TM/PM) team is on a mission to bring our differentiated people vision to all talent management solutions and create a simpler, more empowering, transparent and inclusive experience for all associates. We are simultaneously running operations for existing performance and talent management processes across the enterprise while also delivering on an ambitious innovation agenda! Capital One’s Enterprise HR organization is seeking a talented Operations Manager to help shape and drive our long‑term talent and performance management strategy for the company.

In this role, you’ll lead the integration of our newest Talent & Performance Management tool from pilot to steady state. You’ll partner with Product, Design, and Tech leaders to create a seamless user experience for associates across our enterprise. You will provide analytics and thought leadership that shapes how we define, grow, and measure performance across the enterprise, now and into the future.

• Deeply understand operational processes, identifying potential user pitfalls and pain points, and developing processes to improve and support a seamless user experience.
• Lead intent for project work streams that span across multiple cross‑functional teams.
• Manage the delivery of work from others that report directly or indirectly.
• Lead intent for user support and incident management for the newest talent & performance management tool.
• Define and socialize the roadmap for cycle operational readiness for the newest talent & performance management tool.
• Own critical in‑cycle operational statistics & metrics (KPIs) reporting.
• Partner with the Risk Lead to identify and develop control processes.
• Improve Talent & Performance Management processes, tools, and resources—streamlining as needed.

• Bachelor’s Degree or Military experience.
• At least 5 years of experience in Operations, Process Management, or Project Management.

• Master’s Degree.
• Process Management Professional Certification.
• 1+ year of experience in Human Resources.
• Experience with data protection, access management, and testing methodologies.
• Proficiency in reporting and analyzing operational statistics and KPIs.
• People Management.

Mid‑Senior level

Full‑time

Human Resources

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

• McLean, VA: $126,700 - $144,600
• Richmond, VA: $115,200 - $131,500

This role is also eligible to earn performance‑based incentive compensation, which may include cash bonus(es) and/or long‑term incentives (LTI). Incentives could be discretionary or non‑discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well‑being. Eligibility varies based on full or part‑time status, exempt or non‑exempt status, and management level.

Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non‑discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug‑free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23‑A of the New York Correction Law;
San Francisco, California Police Code Article 49, Sections 4901‑4920;
New York City’s Fair Chance Act;
Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.