Human Resources Manager

• Required Degree Bachelor's Degree
• Employee Type Permanent Full Time
• Minimum Experience 5 years

Title:

HR Manager

Location:

Onsite at Crown Packaging, 3300 Viking Way Richmond, BC

Crown Packaging is a division of Crown Paper Group which is a regional leader in the paper and container board industry, comprising four business divisions:
Port Townsend Paper Company, Crown Packaging, Boxmaster, Viking Way Plant, and Industrial Products. With operations in the Pacific Northwest and Western Canada, the group includes an integrated container board mill, three converting facilities, and multiple distribution centers.

The company specializes in manufacturing recycled and virgin kraft container board, kraft pulp, and specialty products, while its converting operations excel in customer engagement and distribution networks across British Columbia and Alberta.

The Human Resources Manager – Plant Operations acts as the primary People & Culture leader for the Viking Way Richmond manufacturing site, with a strong emphasis on labour relations, workforce strategy, employee engagement, and people leadership. The role partners closely with the Plant Manager and site leadership to ensure a compliant, engaged, and high‑performing workforce while supporting both day‑to‑day operations and longer‑term people initiatives.

• Lead all labour relations activities for a unionized manufacturing environment.
• Manage grievances, investigations, and interpretation of CBA language.
• Serve as primary local lead for collective bargaining preparation, including analysis, scenario planning, and strategy development.
• Coach managers on CBA application, progressive discipline, workplace conduct, and employee‑relations best practices.
• Support leaders in grievance meetings and union interactions.
• Act as a trusted advisor on complex employee‑relations matters, ensuring fair, consistent, and legally compliant outcomes.

• Manage Short-Term and Long-Term Disability cases, including employee/provider/insurer follow‑up.
• Manage WSBC cases and related follow‑ups.
• Support return‑to‑work planning, accommodation processes, and overall attendance management.

• Serve as primary HR business partner to the Plant Manager and leadership team.
• Provide strategic and practical HR guidance aligned with operational priorities.
• Participate as a strategic partner on site initiatives, projects, and change activities impacting people and culture.
• Provide direct leadership, coaching, and performance management to the HR Technician.
• Assign and prioritize workload to ensure timely and accurate delivery of HR services.
• Ensure alignment between site HR, shared services, and corporate HR functions.
• Provide oversight and direction to centralized HR teams (Talent Acquisition, Payroll, HR File Maintenance).
• Serve as senior HR resource for mentoring, onboarding, and facilitating training for HR teams across locations (especially HRIS‑related training).

• Partner with Production and site leadership on job postings, internal bids, and workforce movement.
• Participate in salaried interviews; prepare/deliver all offers.
• Oversee onboarding for hourly and salaried employees.
• Maintain site organizational charts.
• Lead succession planning, including talent reviews, risk of loss, impact of loss, and readiness assessments.
• Support managers in establishing employee development opportunities.

• Accountable for annual performance review process.
• Ensure all positions have annual SMART objectives.
• Ensure all employees have at least two development objectives annually.
• Coach managers on performance management, feedback, and documentation.
• Lead employee engagement survey administration and analysis.
• Partner with leadership to develop and track engagement action plans.

• Conduct weekly payroll audits to validate accuracy and compliance.
• Lead annual labour and staffing budget planning.
• Manage the site training budget.
• Manage the annual social committee…