Human Resources Project Coordinator

Job Role:

Human Resources Project Coordinator

Location:

Richmond, VA- 5 days Onsite

Duration: 12 Months

We are looking for a detail-oriented Project & Process Coordinator to support the Interview Strategy & Logistics Delivery and Operations team. The core responsibility is to manage the interviewer experience, specifically by ensuring the interviewer community is trained and certified to conduct interviews. This role also involves meticulous management of process documentation, including auditing existing materials to reflect changes and developing new, essential resources where gaps are identified.

Training & Certification:
Meticulously manage the lifecycle of our interviewer community's readiness. This includes coordinating and tracking the enrollment, completion, and compliance of all required interviewer training modules and certification programs.

Audit & Reporting:
Maintain accurate records of certified interviewers, regularly audit training completion data, and generate reports on interviewer compliance status to identify gaps and drive corrective action.

Support:
Serve as a point of contact for interviewer inquiries related to training, certification status, and interview logistics, escalating complex issues as necessary to the appropriate stakeholders.

Documentation Integrity:
Take ownership of the existing library of operational and process documentation. This includes conducting periodic, scheduled audits to verify accuracy, relevance, and adherence to current standards.

Change Management:
Proactively collaborate with team members to ensure all process documentation is updated swiftly and accurately in response to policy, strategy, or system changes.

Resource Development:
Identify unmet resource needs within the team and the broader interviewer community. Design, develop, and implement new, high-quality standard operating procedures (SOPs), job aids, training guides, and frequently asked questions (FAQ) resources where they currently do not exist, ensuring they are accessible and user-friendly.

Coordination:
Provide comprehensive coordination and administrative support for various team projects, tracking timelines, managing deliverables, and organizing meetings.

Continuous Improvement:
Contribute to the overall operational excellence of the team by suggesting improvements to existing processes, tools, and workflows to enhance efficiency and the interviewer experience.

Minimum Qualifications

• 2-4 years experience in project coordination, recruitment ops, or a heavy process-oriented role
• Efficient in Google G-Suite
• Ability to commute into the office Mon-Fri.