Business Partner

About EAB

At EAB, our mission is to make education smarter and our communities stronger. We work with more than 2,800 institutions to drive transformative change through data-driven insights and best-in-class capabilities. From kindergarten to college to career, EAB partners with leaders and practitioners to accelerate progress and drive results across enrollment, student success, institutional strategy, data analytics, and advancement. We work with each partner differently, tailoring our portfolio of research, technology, and marketing and enrollment solutions to meet the unique needs of every leadership team, as well as the students and employees they serve.

At EAB, we serve not only our partner institutions but each other-that's why we are always working to make sure our employees love their jobs and are invested in their communities. See how we've been recognized for this dedication to our employees by checking out our recent awards.

For more information, visit our Careers page.

In this critical role, the HR Business Partner will serve as a key member of the Talent (Human Resources) Department at EAB and will create and drive the human capital strategy across various lines of business at the firm. Through their partnership with executives and leaders, the Business Partner will have the opportunity to serve as a trusted advisor for all talent-related matters, including performance management, career pathing, personnel issues, and broader organizational and strategic change management initiatives.

The ideal candidate will embrace and embody EAB's Business Partner mission statement:

Our aim is to be strategic partners to the business, embedding ourselves as trusted advisors to the executives we serve. In partnership, we set the strategic talent agenda and take active leadership roles in driving the agenda forward with a clear focus on accomplishing strategic outcomes for the business.

This role is based in Richmond, VA and requires regular in-person presence in the office, generally at least two days per week, and will report into the Managing Director, Business Partner.

For internal leveling purposes, this position is equivalent to EAB's Senior Manager level. This position is posted at both the Senior Manager and Associate Director levels; candidates are being considered across both levels based on experience, with final level determined at the time of offer.

• Serve as a trusted adviser to a broad set of divisions, functions, or business lines; visibility and accessibility to all executives and employees within the relevant segments of the organization
• Provide seamless, integrated support by working with other Business Partners on the team to advance the division and/or firm's overall goals
• Possess an understanding of our partners and business priorities in order to advise, attract, and engage talent effectively
• Work across internal teams, departments and cross-functional groups, and collaborate with various Talent teams (e.g., Compensation, Systems, Benefits, etc.) to solve complex organizational problems and create a cohesive experience for all employees

• Coach and prepare the business, managers, and employees in times of change, ensuring EAB culture and values steer strategic business decisions
• Partner with division leads to review results from EAB's employee engagement assessments and help develop action plans to address top drivers of engagement and retention
• Engage with firmwide Learning and Development and Inclusive Culture & Leadership teams to support deployment of key strategies and programs related to culture and employee experience

• Work with managers to identify high and low employee performance on an ongoing basis, as well as drive and facilitate the firmwide performance review process
• Manage, organize, and help facilitate division performance review sessions and career planning sessions
• Support managers in providing structured, detailed plans to manage staff performance
• Advise managers on complex employee relations, performance, conduct, attendance, and workplace concerns, partnering with Legal, Benefits, and other Talent teams as appropriate
• Conduct or support objective, timely reviews of employee concerns and recommend solutions that balance employee experience, consistency, risk, and business needs

• Assess organizational and talent needs, identify risks and opportunities, and develop solutions related to organizational design, leadership capability, succession, workforce planning, employee engagement, and the evolving impact of AI and automation on roles, skills, and team structures.
• Identify how AI and automation may affect roles, skills, and staffing needs, and support leaders and senior Business Partners in evaluating potential workforce and organizational implications.
• Monitor and report on attrition and analyze…