Human Resources Manager - Home Care

Hybrid / Remote - Required to be within 5-6 hours of Richmond VA

At Care Advantage, Inc., we provide personalized, one-on-one care that improves quality of life for individuals across homes, hospitals, and healthcare facilities. Our organization is built on a commitment to clinical excellence, operational efficiency, and compassionate service
.

• Integrity – We act with honesty and do what's right—even when it's difficult
• Compassion – We lead with empathy, understanding, and a people-first mindset
• Accountability – We own our actions and deliver results
• Respect – We honor every individual and foster inclusive environments
• Excellence – We continuously raise the standard in care and performance

These values aren't just words—they guide our leadership decisions, employee experience, and patient outcomes.

The Human Resources Manager serves as a strategic and operational leader
, partnering closely with leadership and field teams to drive organizational effectiveness.

This role goes beyond traditional HR—you'll act as a trusted advisor
, balancing employee advocacy with business needs while ensuring compliance, optimizing HR systems, and strengthening workforce engagement.

• Serve as the primary escalation point for employee relations issues across assigned regions
• Conduct complex workplace investigations (harassment, policy violations, performance concerns) with objectivity and confidentiality
• Provide coaching to managers on performance management, disciplinary action, and employee development
• Lead root-cause analysis for turnover trends and implement targeted retention strategies
• Facilitate stay interviews, exit interviews
  , and employee feedback initiatives
• Promote a positive employee experience aligned with I.C.A.R.E. values

• Ensure adherence to federal, state, and local employment laws (FLSA, EEOC, I-9, etc.)
• Conduct routine and audit-ready personnel file reviews to ensure compliance
• Oversee I-9 verification and audit processes
  , ensuring accuracy and timeliness
• Review and assess background checks for employment eligibility decisions
• Maintain and update:
  • Employee handbook
  • HR policies and procedures
  • Job descriptions
• Lead and support regulatory reporting and audit preparation

• Act as the HRIS expert (ADP preferred) supporting system optimization and troubleshooting
• Maintain data integrity
  , ensuring accuracy across employee records and reporting
• Analyze key HR metrics (turnover, retention, compliance trends) to guide decisions
• Identify opportunities to:
  • Automate manual processes
  • Improve workflow efficiency
  • Standardize HR operations across regions
• Maintain centralized documentation (SOPs, templates, HR forms)

• Partner with leadership teams to align HR strategy with business goals
• Provide insights and recommendations on:
  • Workforce planning
  • Organizational structure
  • Talent management
• Support growth initiatives
  , including M&A integration activities
• Act as a change agent
  , helping leaders manage organizational changes smoothly

• 5+ years of progressive experience in HR (HRBP, Generalist, or Employee Relations)
• Strong background in:
  • Employee relations
  • Workplace investigations
  • Compliance and audits
• Advanced knowledge of employment laws and HR best practices
• Hands‑on experience with HRIS systems (ADP strongly preferred)
• Bachelor's degree in Human Resources, Business Administration, or related field

• SHRM-CP or PHR certification
• Experience supporting multi‑site or healthcare environments
• Exposure to M&A or organizational change management
• Strong analytical and…