Senior Engineer, BizOps

Overview

We do not sponsor visas for this position. About Get Insured:
What started as the “Expedia” of health insurance has grown to a market leading company transforming government IT infrastructures with SaaS and AI technology. Our approach to health insurance shopping and enrollment has expanded beyond exchanges, and we’re reinventing how states administer safety net programs such as Medicaid, SNAP (food stamps), child care, and unemployment insurance. We’re helping agencies help more people, faster, and transforming health care service delivery as we know it.

As a Senior Biz Ops Engineer, you will be a pivotal member of our team, owning the end-to-end management and execution of critical operational processes. This hands-on role combines deep technical expertise with process management and cross-functional coordination. You will leverage scripting, data analysis, and automation to drive efficiency, mitigate risk, and ensure flawless execution of our operations.

The ideal candidate will be able to play multiple roles, including planning complex operational processes, managing a cross-functional team, providing technical oversight and inputs, and communicating effectively to internal and external stakeholders. He/She must have a strong technical background, great attention to detail, and the ability to work well with various teams.

• Operations Leadership & Execution:
  Take full ownership of our complex operational processes, from planning and scheduling to final execution. Lead cross-functional coordination and act as the central point of contact for internal (Development, QA, Product) and external stakeholders.
• Automation & Scripting:
  Develop, maintain, and enhance tools and scripts using SQL, shell, and Python to automate data checks, environment configurations, and other manual steps within operational runbooks.
• Documentation & Maintenance:
  Own and maintain all process documentation, including runbooks, playscripts, and timeline templates, ensuring they are accurate and easy to follow.
• Monitoring & Support:
  Proactively monitor the execution of operational runs in real-time, troubleshoot issues, and provide technical support to internal and external teams.
• Data Analysis & Reporting:
  Perform data analysis and generate reports to evaluate process performance, identify bottlenecks, and inform decisions for process improvement.
• Develop tools and utilities to automate various aspects of our operational processes, from simple data checks (SQL) to Jenkins jobs and complex analysis & reporting tools.
• Coordinate execution of operational processes with internal and external teams and communicate regular updates.
• Drive continuous improvements of operational processes through retrospectives, analysis, automation, and corrective procedures.

• Bachelor's degree in Computer Science, Engineering, or related field, or equivalent practical experience.
• 5+ years in a technical operations, QA, Dev Ops, or similar role.
• Proficiency in SQL with experience in complex queries and data manipulation.
• Strong scripting skills (e.g., Python, shell) for automation and tool development.
• Experience with a modern database (e.g., Postgre
  
  SQL, Oracle).
• Excellent analytical and problem-solving abilities with proactive issue resolution.
• Outstanding verbal and written communication and interpersonal skills to coordinate with diverse teams.

• Experience managing complex, multi-step processes with many dependencies.
• Familiarity with project management tools (e.g., Jira, Asana).
• Experience with monitoring and alerting tools (e.g., Splunk, Grafana).
• Prior experience in a customer-facing role.

• Health, Dental, Life, Disability, and Vision insurance
• Healthcare spending or reimbursement accounts (HSA/FSA)
• Retirement benefits (401k)
• Paid time off
• Education assistance or tuition reimbursement
• Employee discounts for gym memberships and commuting/travel assistance

• Working hard with purpose can be fun.
• We are a can-do place where people collaborate to get the job done.
• Everyone has a voice and is respected.
• We build a company and a community with mutual respect.

Learn more about Get Insured at

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