Service Desk Analyst

Service Desk Analyst page is loaded## Service Desk Analyst locations:
Richmond, Virginia time type:
Full time posted on:
Posted 4 Days Agojob requisition :
R0014000

The
** Service Desk Analyst
** provides a single point of contact for customers enterprise wide. Works with both the manager and team members to ensure an excellent customer experience by providing personalized support.
*
* Location:

** Richmond, VA Headquarters  
** Rate:
** Commensurate with experience + great benefits!
** Responsibilities:
*** Responsible for interacting with customers via inbound channels and providing information, solutions and updates.
* Serves as a customer advocate and explains technical issues to non-technical personnel.
* Uses the Incident Management process to resolve incidents reported by customers or discovered by technical staff.
* Restores normal service or provides a work-around solution for the customer as soon as possible.
* Responds to a variety of requests, including new account creation, user access requests, provisioning of hardware and software, etc.
* Coordinates proactive account management activities.
* Retains ownership and monitors service request from inception to closure.
* Assists in the operation of the enterprise service management toolset and ticketing system.
** Requirements:
*** Associates degree, preferred
* At least 1-3 years of experience in IT service delivery, preferred
* CompTIA +, HDI Support, or ACSP, preferred
* Good problem solving, analytical and communication skills (written & verbal).
* Ability to support Microsoft and Apple products
* Experience in Microsoft Windows, Mac OS X, iOS.
* Ability to understand basic networking, wireless, cloud based platforms, O365, and ERP systems.
** Benefits and Perks:
*** Medical insurance with choice of 3 plans, dental, vision, HSA and FSA benefit plans (and more!)
* Short- and long-term disability and basic life insurance coverage (employer paid) - with supplemental coverage available
* 403(b) Retirement Plan Savings - with 5% employer contribution plus up to a 4% matching contribution, fully vested after 3 years
* 21 days of paid time off accrued in the first year, plus 11 paid holidays and the week between Christmas and New Years
* Volunteer Mission Trip Benefits so you can experience mission life first hand by working with our teams overseas
* Access to tuition discounts
* See a summary of our comprehensive benefits package for full time regular and contract employees .
** Worker Type:
** Employee Regular
* * Time Type:
** Full time### Join our Talent Community Thank you for expressing your interest in joining IMB. To keep connected, we invite you to take two simple steps: first, join our ; and second, create . By uploading your resume and joining our Talent Community, you'll enable our recruiters to identify potential opportunities that align with your skills and interests. Furthermore, by setting up Job Alerts, you'll receive notifications whenever your ideal job becomes available.

We appreciate your interest and look forward to a future connection with you!

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