IT Ancillary Clinical Applications Manager

Overview

Hybrid role - candidates must live within commuting distance (approximately 1 hour) of Richmond, VA.

The IT Applications Manager is responsible for handling the operational support, maintenance, and development activities for healthcare business applications. They work closely with hospital team members to identify, evaluate, select, and implement information technologies that support business plans and IT strategies. They act as a focal point for communicating system problems within the department and collaborate with other teams and vendors on changes, fixes, and updates.

They also manage the release process for applications with effective department-wide and end-user communication. The IT Applications Manager leads a team of IT specialists responsible for implementing and upgrading system hardware and application software, and they manage service delivery and SLAs by guiding incident resolution, problem management, maintenance, and enhancement tickets raised by end users for assigned applications. The manager stays abreast of new developments and forecasts future trends in application integration within the healthcare industry and maintains a strong understanding of technology and its application to achieve business objectives.

• Licensure, Certification, or Registration Requirements for Hire: N/A
• Licensure, Certification, or Registration Requirements for continued employment: Must be certified in Epic module(s) appropriate to area of responsibility as determined by leadership if applicable. Each project and exam as determined for the specific roles must be passed within three (3) attempts. Successful Epic certification(s) completion required within 60 days of final training. Maintain required Epic certification for appropriate role.

• Experience
  
  REQUIRED:
  
  Five (5) years' experience in relevant IT field and three years of leadership experience.
• Experience PREFERRED: Ten (10) years' experience in relevant IT field and five years of leadership experience. Previous Epic experience in the training, build, and/or support of the Epic systems electronic health record suite preferred. Healthcare experience desired.

• Education/training
  
  REQUIRED:
  
  Bachelor's Degree in Computer Science, Information Systems, Business, or Engineering from an accredited program or an equivalent combination of education, training, and/or experience.
• Education/training PREFERRED: Master’s Degree in Computer Science, Information Systems, Business, or Engineering from an accredited program.
• Related certification.

• Demonstrated capability for problem solving, decision making, sound judgement and assertiveness.
• Adaptable, open to change and able to work in ambiguous situations and respond to new information or unexpected circumstances.
• Ability to focus on details and technicalities while retaining a comprehensive vision of the big picture.
• Works well under pressure and manages several responsibilities with ease and composure.
• Advanced interpersonal, written and oral communication skills.
• Solid leadership skills.

• Supervisory responsibilities (if applicable): Ability to effectively manage, develop and motivate staff.
• Additional position requirements: Age Specific groups served;
  Physical Requirements (includes use of assistance devices as appropriate):
  Days
• EEO Employer/Protected Veteran/41 CFR 60-1.4.