Help Desk Analyst

Overview

Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. We are in search of a highly motivated candidate to join our talented Team.

Job Title:

Help Desk Analyst 4.

Location:

Richmond, VA.

• The Help Desk Analyst will support Client's new job applicant background check and employment background check program that uses criminal justice data to help employers assess if a job applicant is qualified for a position or if an employee remains qualified after the employee was involved with a criminal justice event.
• The incumbent will interact with employers by email, telephone and other means to set up and maintain employer accounts.
• This includes determining if an employer is qualified to have a client account, set up the account, establish account users, assist with getting users access to the employer ePortal, update account information and user information, and perform other duties as assigned.

• Advanced computer skills are required that aligns with the Job Description. Ability to multitask and to determine root cause of problems and implement solutions.
• In addition, customer relations skills; good verbal and written communication skills; and proficiency with Microsoft products (Word, Excel, PowerPoint, Visio, Outlook).

• Advanced computer skills are required that aligns with the Job Description - Required - 8 Years.
• Ability to multitask and to determine root cause of problems and implement solutions - Required - 8 Years.
• Ability to resolve issues by gathering and analyzing data, reasoning logically, and drawing valid conclusions - Required - 8 Years.
• Customer relations skills - Required - 8 Years.
• Good verbal and written communication skills - Required - 8 Years.
• Proficiency with Microsoft products (Word, Excel, PowerPoint, Visio, Outlook) - Required - 8 Years.

Ampcus is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veterans or individuals with disabilities.