Associate IT Systems Support Specialist

Overview

The Fountain Group is currently seeking an IT Systems Support Specialist / Lab IT Deskside Support Specialist for a prominent client.

Location:

Richmond, VA 23219.

Pay Rate Range – $23-33/hr on W2

4.5 months assignment with possibility of extension

The Lab IT Deskside Support Specialist is responsible for the Windows 11 migration activities at a client's facility. Candidate must be an outgoing individual and who has experience in a deskside or Lab IT environment.

• Build and maintain a working relationship with Lab Owners, IT Teams and Management.
• Update the physical inventory of lab equipment, PC’s, software and any other information pertinent to the environment
• Collaborates with client’s project management team to assure a seamless migration
• Migrate computers and software per the PKI Windows 10 documentation
• Document procedures, policies, troubleshooting and best practices
• Coordinates and works with outside vendors, with migrations.
• Maintain daily project related communications with the Windows 10 team
• Participate in daily project scrum meetings
• Listens actively and communicates promptly and effectively with users and the Windows 10 management team. Provides timely follow-up.
• Escalates migration issues to the project manager.

• High School Diploma or equivalent with 5 plus years’ experience in deskside support or lab IT environment. 3+ years’ experience with an Associates or Bachelor’s Degree. Working in a Lab/R&D/Scientific/Clinical environments preferred, not required.
• Experience migrating from Windows 10 to Windows 11 rollout ideal - imaging, migrating, validating PCs and lab systems.
• Excellent customer service skills complemented by an ability to listen to and interpret client requests.
• Ability to troubleshoot Lab IT desktop technology issues.
• Strong verbal and written communication skills.

If you are interested in hearing more about the position, please respond to this posting with your resume attached. Please forward this posting to any friends or colleagues as we do offer a Referral Bonus for any candidate hired.

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