More jobs:
Desktop Support
Job in
Richmond, Henrico County, Virginia, 23214, USA
Listed on 2026-02-16
Listing for:
STI
Full Time
position Listed on 2026-02-16
Job specializations:
-
IT/Tech
IT Support, Technical Support
Job Description & How to Apply Below
Role:
Desktop Support
Location:
Richmond, VA Duration:
Long Term contract Description
Sr Desktop Support Tech. 100% ON SITE from Day One.
About the Role- Responding to queries on the phone, via email, in person, or through remote access.
- Offering technical assistance on the delivery, configuration, set up, maintenance, and troubleshooting of computer systems, hardware, and software.
- Training computer users.
- Training other staff on troubleshooting and diagnosing problems.
- Writing and editing documentation about troubleshooting and diagnosing problems.
- Gaining feedback from customers to improve training methods.
- Writing and editing training manuals.
- Running reports and analyzing common complaints and problems.
- Troubleshooting VPN, Networking, and ISP problems.
- Strong working knowledge of computer systems, hardware, and software, including drivers and BIOS (6 years).
- Excellent problem‑solving, analytical, and team‑working skills (4 years).
- Excellent communication and interpersonal skills (4 years).
- Demonstrated ability to obtain feedback from customers to improve training methods (4 years).
- Writing and editing training manuals (4 years).
- Running reports and analyzing common complaints and problems (4 years).
- An openness to learning new technologies (4 years).
- Additional openness to learning new technologies (2 years).
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