IT Governance & Process Manager

We are seeking a highly motivated IT Operations Process Manager with strong experience in process management, data analysis, IT controls, and cyber/access management. This role is responsible for independently managing key operational processes, ensuring compliance and control effectiveness, and driving data-backed process improvements across the enterprise.

The ideal candidate brings a strong technical aptitude, governance mindset, and the ability to manage structured workflows while identifying opportunities to improve efficiency, transparency, and control outcomes.

• Independently manage recurring operational activities with high accuracy and compliance.
• Ensure defensible evidence is collected and maintained to support control and audit requirements.
• Maintain up-to-date job aids, procedures, and documentation.
• Apply structured process management methodologies (CTQs, KPIs, SIPOCs, Swimlanes, RACIs, process health monitoring).
• Collect, analyze, and maintain process-related data to ensure transparency and health monitoring.
• Leverage tools such as Google Sheets and SQL to reduce manual effort and improve process reliability.
• Identify inefficiencies, risks, or control gaps and recommend data-backed improvements.
• Analyze throughput and performance metrics to enhance operational effectiveness.

• Ensure processes align with IT risk and governance standards.
• Identify and remediate potential non-compliance gaps.
• Support audit activities including walkthroughs and evidence collection.
• Maintain control integrity while enabling operational efficiency.

• Understand system interactions across application, server, and data layers.
• Interpret how APIs, file transfers, and system integrations support controls.
• Provide Level 1 support to internal stakeholders navigating operational processes.
• Escalate issues appropriately to Level 2/3 teams with clear documentation and recommended actions.

• Apply knowledge of cybersecurity and access management concepts.
• Ensure access controls and processes comply with documented standards.
• Support compliant end-user access provisioning while mitigating inappropriate access risk.

• Strong understanding of process management frameworks (CTQs, KPIs, SIPOCs, Swimlanes, RACIs, control charts, throughput monitoring).
• Knowledge of IT risk, governance, and compliance fundamentals
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• Experience executing and designing structured workflows.
• Technical understanding of system interactions (APIs, file transfers, multi-layer applications).
• SQL (executing, modifying, and creating queries)
• Experience documenting procedures and producing structured reports.
• Understanding of cybersecurity and access management concepts
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• Yellow Belt certification or process improvement training.
• Experience supporting internal audits, controls, or risk remediation initiatives.
• Experience with end-to-end process mapping and operational optimization.
• Strong analytical and problem-solving skills
• Detail-oriented with high quality standards
• Process-driven and control-focused mindset
• Ability to operate independently in a technical environment
• Clear communicator able to translate complex process issues into actionable improvements